Trust Operations Officer jobs in Melbourne, FL

Objectives of this role

• Help qualified borrowers successfully obtain mortgages
• Educate clients on mortgage rules and regulations, interest rates, and the application process
• Advise clients, ensuring each is paired with a mortgage that best meets their needs
• Work as a cohesive team with loan processors and underwriters, collecting all documentation and information they need to process applications
• Ensure all deadlines are met, addressing and resolving all application issues in a timely manner
• Create positive, lasting relationships with our clients and build a referral network

Responsibilities

• Meet with potential clients to evaluate their financial background and homeownership goals
• Recommend the mortgage plans that best align with clients’ backgrounds and needs, drawing on research and personal expertise
• Collect the financial documents and information needed to complete a mortgage application, performing research and conducting interviews as needed, and ensure that all information is complete and accurate
• Resolve any application issues
• Keep an open line of communication with applicants throughout the process, providing updates and answering any questions that arise
• Inform clients when their applications have been approved or denied
• Complies with all regulations that apply within the scope of the position, including BSA, AML, OFAC and CIP

Skills and qualifications

• Excellent communication skills, both verbal and written
• Enthusiasm for providing customers with the best possible service
• Understanding of legal regulations as they pertain to mortgages
• Ability to make sound mortgage recommendations based on research, personal expertise, and customers’ financial backgrounds
• Ability to work collaboratively with loan processors and underwriters
• Ability to handle sensitive and/or confidential information professionally and discreetly

Preferred qualifications

• Background in finance or accounting
• Mortgage loan originator license
• Working knowledge of loan origination software
• Previous success in a customer service-oriented role