Trust Operations Team Supervisor supervises a team of Trust Operations Clerks. Reviews and verifies daily transaction information and documentation. Being a Trust Operations Team Supervisor ensures that processes comply with company policies and procedures. Typically requires a high school diploma. Additionally, Trust Operations Team Supervisor typically reports to a manager. The Trust Operations Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Trust Operations Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner
- Assists with inventory counts and updates to ensure accurate in-stock information for customers
- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger
- Leads door to floor merchandise preparation process; achieves productivity target by setting goals and monitoring pace of work
- Provides guidance to Operations team to prepare merchandise in a timely manner
- Manages and engages pricing and signing team and the promotional price signing process within the store
- Manages the Operations team to complete price changes accurately and on time in order to maximize sales
- Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution
- Submits weights and measures audit results and addresses any noted issues
- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes
- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)
- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
- Manages the annual inventory process
- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines
- Manages all equipment, facility repairs and maintenance
- Responsible for the completion of Operations associate training and policy compliance
- Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
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Work Location: In person
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0 Trust Operations Team Supervisor jobs found in Baton Rouge, LA area