Trust Operations Team Supervisor jobs in Florence, SC

Job Summary:

Final Mile Operations Supervisor is responsible for coordinating and managing the delivery process of items to customers. This role involves overseeing the logistical operations, ensuring timely delivery, and maintaining communication with both internal teams and external stakeholders to ensure a smooth and efficient delivery process. The Final Mile Operations Supervisor will work side by side with the Operations Manager, branch team members, warehouse associates and delivery teams on Final Mile logistics work. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Supervisory Responsibilities:

• Organizes and oversees the schedules and work of department supervisors as assigned.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Oversee the logistical aspects of the delivery process, including coordinating with delivery personnel, monitoring delivery, and ensuring compliance with safety regulations.
• Maintain open communication with internal teams, warehouse staff, and customers to provide updates on delivery schedules, address any issues or concerns, and ensure customer satisfaction.
• Monitor day-to-day operations, report on quality performance, KPIs and recommend actionable improvements when necessary.
• Identify and resolve any issues or challenges that may arise during the delivery process, such as delays, damages, or customer complaints.
• Ensure the quality and condition of items being delivered meet company standards and customer expectations.
• Maintain accurate records of delivery schedules, customer information, and any incidents or discrepancies encountered during the delivery process.
• Continuously evaluate and improve delivery processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Collaborate with internal teams, including sales, customer service, and warehouse staff to coordinate delivery schedules and address any customer inquiries or concerns.
• Creates and sends out daily reports as needed.
• Onboard and train new employees to ensure that they adhere to standard operating procedures.
• Ensures that assigned departments comply with company policies and safety standards.
• Coordinates with human resources to respond to employee concerns or complaints.
• Performs other duties as assigned.

Values/Competencies

• Empowered Accountability:
  • You are Hilldrup to the customer.
  • When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.
• Uncompromised Integrity:
  • We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.
• Unwavering Commitment:
  • We are committed to our customers, each other and our Hilldrup values with steadfast resolve.
• Fearless Communication:
  • Let your voice be heard and listen!
• Infectious Positivity:
  • People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.
• Purposeful Agility:
  • Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

Required Skills/Abilities:

• Exceptional organizational ability and strong attention to detail.
• Ability or performance history of meeting and exceeding objectives and deadlines.
• Ability to maintain a high level of accuracy and proficiency in all tasks.
• Ability to prioritize and thrive in a fast-paced work environment.
• Excellent written and verbal communication skills.
• Outstanding critical thinking and problem-solving skills.
• Proficiency using Microsoft Office programs.
• Ability to work autonomously and as a member of a team.
• Adept regarding the use of technology.
• Commitment to the highest ethical practices.
• A commitment to excellence.
• Ability to work well with all organizational levels.

Qualifications

Required Education:

4-year college degree or equivalent work experience.

Required Experience:

One or more years’ experience of management experience.

License/Certification: None required.

Preferred Qualifications

Two or more years in an operational or similar role

Physical Requirements:

Primary Work Location:

Works in both an office and warehouse environment.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to access and navigate the warehouse.
• Must be able to lift up to 50 pounds at times.