Trust Operations Team Supervisor supervises a team of Trust Operations Clerks. Reviews and verifies daily transaction information and documentation. Being a Trust Operations Team Supervisor ensures that processes comply with company policies and procedures. Typically requires a high school diploma. Additionally, Trust Operations Team Supervisor typically reports to a manager. The Trust Operations Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Trust Operations Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Essential job duties include but not limited to:
SUPERVISORY RESPONSIBILITIES
Manages coach operators, and may assist in supervising stops and zones groundskeepers. Counsels, supervises and evaluates the performance of operators and other department subordinates; issues disciplinary warnings and assists in grievance procedures. Carries out supervisory responsibilities in accordance with the organization's values, policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance including field assessments; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
EDUCATION/EXPERIENCE
Associates' Degree and three years of supervisory/management experience (one of which should be in a public transit/transportation environment), or an equivalent combination of education and experience. A minimum of one year as a coach operator or operations supervisor in a public transit/transportation environment is highly desired. Previous supervision of a unionized workforce highly desired. Any equivalent combination of education and experience may be considered.
A current DMV K4 printout (30 days or less) must be provided with application and must show no suspensions within the past five (5) years, no more than three (3) points within the past three (3) years and no two (2) point violations within the past three (3) years. FAILURE TO PROVIDE A CURRENT K4 WILL RESULT IN YOUR APPLICATION BEING INCOMPLETE.
Prior to appointment to the position: Candidates must provide proof of a Class B Permit with the Passenger and Air Brake endorsements; or a current Class A or B License with the proper endorsements.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and communicate by way of visual representation (i.e. bar graphs, pie charts).
COMPUTER SKILLS
Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office, to include Word, Excel, Access, etc.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record. Ability to obtain a valid California Class A/B Commercial License with Passenger and Air Brake Endorsements within 90 days of employment. Ability to complete and pass the company's Driver Certification program by the completion of the introductory period. Class B Permit is required at the time of hire. Preference will be given to candidates with an active, valid CA Class A/B with Passenger Endorsement Commercial License with Air Brakes.
OTHER SKILLS AND ABILITIES
Knowledge of transit operations. Knowledge of union contracts, rulebooks and progressive disciplinary procedures. Knowledge of basic accident investigation procedures. Knowledge of Riverside City streets and routes. Basic knowledge of electronic communication functions. Ability to prepare reports. Ability to handle pressure or emergency situations. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise, evaluate and counsel subordinates. Basic first aide and CPR.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
The noise level in the work environment is usually moderate.
Note to Internal Candidates:
The following areas will be reviewed as part of the selection process:
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