User Experience Manager jobs in Eugene, OR

Pleasant Hill School District

CLASSIFIED POSITION OPENING

Posting #2425-037

October 11, 2024

POSITION: Computer Repair/Technology User Support Technician

LOCATION: Pleasant Hill School District

REQUIREMENTS: Working knowledge of, and experience with, various technology platforms. Experience and/or training with computer hardware and software installation and upkeep, familiarity with current technology trends, telecommunication systems, local area networks and wide area networks. Be able to consistently perform repairs of computers, audio-visual, and related technology equipment. Ability to identify and solve problems in a dynamic environment. Diagnose technical issues, and work in both a task-driven and self-motivated environment. Work with people both individually and in a group environment of various backgrounds and technical abilities. Good verbal and written communication skills, willingness to implement and learn new technology. Ability to pass drug and fingerprint screening.

DUTIES: Assist in installing, maintaining, diagnosing and repairing District computers, audio-visual, telecommunication and related technology equipment. Assist in managing local area network infrastructure and enterprise servers. Assist in setting up and maintaining PC Imaging using MDT. Assist in managing user account creation and maintenance. Troubleshoot telephone problems at the building level. Maintain labs, configure and install workstations and peripherals for end users. Assist in maintaining an inventory of parts and equipment, complete necessary paperwork and reports. Provide information to users on appropriate usage of technology equipment, and software applications. Perform other duties as assigned.

SEE ATTACHED JOB DESCRIPTION

HOURS: 7.5 hours per day, Monday through Friday, 260 days

SALARY: $24.40-$30.41 per hour (based on experience)

CLOSING DATE: October 11, 2024 or until filled.

INTERVIEWS: Finalists will be contacted for interviews

START DATE: ASAP

TO APPLY: To be considered for this position the application packet must include:

1. Cover letter

2. District Classified Personnel Application

3. Current resume

Send completed application materials to: Pleasant Hill School District No. 1

Attention: Posting #2425-037

36386 Highway 58

Pleasant Hill, OR 97455

-OR-

Email to: hiring@pleasanthill.k12.or.us

THIS POSITION IS OPEN TO CURRENT PLEASANT HILL SCHOOL DISTRICT EMPLOYEES AND TO CANDIDATES NOT CURRENTLY EMPLOYED BY THE DISTRICT. THE SCHOOL DISTRICTRESERVES THE RIGHT TO REJECT ANY OR ALL APPLICATIONS AND TO NOT FILL THE POSITION OR TO POST IT AGAIN.

Pleasant Hill School District No. 1 is an equal opportunity educator and employer.

Pleasant Hill School District

Job Description

Job Title: Computer Repair & Technology User Support Technician
Reports To: Technology Director
FLSA Status: Non-Exempt
Pay Range: Network Support – Building

Position Summary
This position provides technical support to district staff, students, and families for both in-person and comprehensive distance learning models. The position is responsible for managing and maintaining a high volume of student and staff devices (1:1 device-to-student ratio), including device setup, repair, maintenance, and inventory management.

Additionally, this role supports district computer application systems by designing and monitoring network and system procedures, providing program training, identifying and resolving system errors, designing custom reports, and offering general user support for all technology-related needs.

Essential Functions

Essential duties of this position include the following. Employees in this position perform some or all of the following tasks. Other duties may be assigned.

• Installs, maintains electronic equipment, computers, printers and related network equipment including software installations, configuration and upgrades.
• Researches solutions and troubleshoots problems for all technology issues.
• Maintains a comprehensive and efficient system for cataloging all educational technology resources and materials.
• Maintains and makes repairs to all computers, phones, and AV equipment as necessary locally or using Enterprise Solutions remotely, including wiring.
• Creates user technology accounts, assign permissions and assist new users with initial log-in to accounts.
• Serve as contact for staff technology related issues, including assisting in the monitoring of technology work orders.
• Assist in maintaining computer systems and act as back-up support if system goes down.
• Assist in maintaining inventory of equipment, software and license users.
• Supports co-workers in maintaining department-wide knowledge and skills in troubleshooting and diagnosing technology problems.

• Assists in writing, editing and revising training manuals for new and updated software and hardware.
• Gathers information and make recommendations on products or services to address end user needs.
• Assigning and maintaining phone extensions and VOIP phone system.
• Assists with the maintenance of Google Drive, and Google web applications, wireless devices, routers, etc.
• Arranges and supports recycling of outdated technology.
• Maintains available parts and materials for equipment repair and service.
• Serves as the central communications point between the district staff and software vendors.
• Identify, correct or refer network-related hardware and software problems as appropriate.
• Researches solutions and troubleshoots problems for all technology issues.
• Assists with training of personnel in the use of the computer network and applications, including student work and training, email use, internet access, etc.
• Assists with data security and access to computer systems.
• Appropriately maintains and secures confidential records and inquiries.
• Provides training and support in the operation of hardware and software systems (classroom training, one-on-one assistance, telephone support).
• Other related duties may be assigned.

Minimum Qualifications
Education/Experience:

§ Associates degree or higher (attach diploma) in computer science, math or related field; OR

• Two (2) to three (3) years of training or experience closely related to computer help desk, repair technician, network set-up and or trouble shooting, OR any combination of education and experience which would provide the desired knowledge, skills, and abilities described.

Certificates, Licenses, Registration & Other Requirements:

§ Ability to obtain and hold a First Aid/CPR card and pass SafeSchools training modules as assigned

§ Criminal Justice Fingerprint/Background Clearance

Desired Qualifications

§ Technical certifications preferred.

Knowledge, Skills & Abilities (May be acquired through education, training, and/or experience.)

Knowledge of: District policies and procedures; modern office practices and procedures; computer applications and technology used by the District; Microsoft Windows; AST2 Software, Jamf; SCCM, warranty repair for Dell devices, Epson systems, local area and wide area networks, computer workstation hardware and software; relational database concepts and reporting tools; letter writing, correct language usage; telephone and record keeping/filing systems; safety and firs aid practices and procedures.

Ability to: understand and apply District and school policies and procedures; greet stakeholders; maintain appropriate office appearance and attire; maintain regular and acceptable attendance and punctuality, as set forth in Board policy provide information pertaining to area and/or District/School policies, procedures and other pertinent information; operate maintain and arrange for repair various office/school equipment; establish and maintain cooperative working relationships with those contacted during the course of work and from diverse backgrounds; interacts thoughtfully and courteously with students, staff, parents, and community members and resolves conflict in a professional manner; maintain records; utilize keyboarding skills commensurate with the required functions for this position; communicate effectively both orally and in writing; utilize appropriate grammar and spelling when corresponding, make mathematical calculations accurately; follow oral and written instructions; accurately research various information and prepare related reports, prepare and present materials (technical or other) to groups of individuals; creatively solve problems using diagnostic information, practice cultural competency and demonstrate respect for diversity.

Work Direction, Lead & Supervisory Responsibilities:

No assigned permanent staff to supervise. May train and provide work directions, as directed by supervisor, to appropriate staff and volunteers.

Physical Effort:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk, stand, sit, use hands for fine manipulation, handle or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move 25 pounds and occasionally maneuver up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and peripheral vision.

Working Conditions:

Normal office/school environment. The employee may be exposed to bodily fluids, bloodborne pathogens, sick and/or contagious students. The employee may be exposed to toxic chemicals (for disinfecting) and outdoor weather conditions.

Other

This is not necessarily an exhaustive or all-inclusive list of responsibilities, skills, duties, requirements, efforts, functions or working conditions associated with the job. This job description is not a contract of employment or a promise of guarantee of any specific terms or conditions of employment. The school district may add to, modify or delete any aspect of this job (or the position itself) at any time as it deems advisable.

Job Type: Part-time

Pay: $24.40 - $30.41 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person