User Support Analyst jobs in the United States

End User Support Analyst
  • Williston, ND FULL_TIME
  • General Description

    As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers. A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.

    2.0 RESPONSIBILITIES: 2.1 Operational


    · Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support

    · Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

    · Respond to end-user requests for updates on ticket status and promptly follow up as needed.

    · Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

    · Perform managed print service invoicing/meter read/polling report verification

    · Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

    · Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

    · Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

    · Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

    · Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities:

    · Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.

    · Read, understand and comply with the company’s safety policies, rules, procedures and practices.

    · Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.

    · Promptly report to management all incidents, including injuries, illnesses and near misses.

    ·Observe general principles of incident prevention and participate in the requirements of the safety program.

    · Use devices and wear PPE as per regulatory requirements and HCL’s standards.

    · Refrain from causing or participating in harassment or violence.

    · Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

    · When performing work on behalf of HCL on a client’s work site, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.

    · Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

    · Comply with the provincial OHS Act, Regulations and Code.

    · Set an example for good safety conduct.

    Job Type: Contract

    Salary: $14.00 - $24.00 per hour


    • 8 hour shift
    • Day shift

    Ability to commute/relocate:

    • Williston, ND: Reliably commute or planning to relocate before starting work (Required)

    Work Location: One location

  • 3 Months Ago

Product User Support Analyst
  • TAJ Health Staffing
  • About Us: TAJ Technologies provides IT project and staffing solutions to government and corporate clients. Since 1987, we have delivered innovative technology solutions and staffing services to client...
  • 3 Months Ago

Technical User Support Analyst.
  • TAJ Health Staffing
  • About Us: Connect with us to land your next great assignment in travel healthcare. Let THS help build your travel nurse, clinical, or allied career.TAJ Health Staffing (THS) is a leading provider of h...
  • 3 Months Ago

User Support Analyst
  • North Carolina Dept of Health and Human Services
  • Wayne, NC FULL_TIME
  • Description of Work "This position is designated Mandatory and must report or stay over during adverse weather events." This is experienced professional work in providing comprehensive and innovative ...
  • 5 Months Ago

  • The State of Florida
  • Tampa, FL FULL_TIME
  • Requisition No: 807379 Agency: State Courts System Working Title: USER SUPPORT ANALYST - 22001659 Position Number: 22001659 Salary: $43,937.08-$79,086.67 Posting Closing Date: 08/27/2023 POSITION TITL...
  • 5 Months Ago

User Support Analyst
  • Moravian University
  • Bethlehem, PA FULL_TIME
  • SUPERVISION RECEIVED: Assistant CIO for Client Success. SUPERVISION EXERCISED: Student Technicians. POSITION SUMMARY: User Support Analyst has advanced knowledge of current Apple and Windows Operating...
  • 5 Months Ago

Customer Support Analyst II
  • Avaya Inc.
  • Columbia, MD
  • ** Customer Support Analyst II** Date: Nov 2, 2021 Location: Columbia, MD, US Requisition ID: 31250 **ABOUT AVAYA** Busi...
  • 12/4/2023 12:00:00 AM

Principal Oracle EPM Techno Functional Analyst
  • Verizon
  • University Center, VA
  • When you join Verizon Verizon is one of the worlds leading providers of technology and communications services, transfor...
  • 12/2/2023 12:00:00 AM

Entry Level Business Analyst/Data Analyst
  • Asta CRS Inc.
  • Ashburn, VA
  • Job Description Job Description Our clients are looking for Entry Level Business and Data Analysts on contract for Multi...
  • 12/2/2023 12:00:00 AM

Customer Support/Budget Analyst (Financial Accounting System)
  • E-volve Technology Systems, Inc.
  • Reston, VA
  • **WelcomeWere Glad to See You** **** **Our Team** Were a customer-oriented team operating in a fast-paced, engaging envi...
  • 11/30/2023 12:00:00 AM

Product Architect
  • CACI International
  • Ashburn, VA
  • Product Architect Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: None Employee Type...
  • 11/30/2023 12:00:00 AM

Sr. Manager, Enterprise Procurement
  • Comcast
  • Ashburn, VA
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment a...
  • 11/30/2023 12:00:00 AM

Test Automation Engineer - Maximo
  • CACI International
  • Ashburn, VA
  • Test Automation Engineer - Maximo Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: No...
  • 11/30/2023 12:00:00 AM

Cyber Network Defense Analyst
  • Leidos
  • Ashburn, VA
  • Description Leidos is seeking a Cyber Network Defense Analyst to join our team on a highly-visible cyber security single...
  • 10/3/2023 12:00:00 AM

Income Estimation for User Support Analyst jobs
$50,688 to $59,892