Usher/Ticket Taker jobs in Boston, MA

DEPARTMENT OVERVIEW:

The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work as one to ensure our fans have an outstanding time at Fenway Park. Our commitment begins at the gates with our Ticket Takers, a ride on the elevator with our Elevator Operators and the directions given from our Greeters and Ushers to your seats. To close it out, our Quality Control team ensures your experience, wait time for concessions and the cleanliness of Fenway Park is at the highest standard. All of these groups work together to ensure that each fan is taken care of and satisfied with their experience at the park.

POSITION OVERVIEW:

This is a part-time position in Event Operations which consists of Ushers, Greeters, Ticket Takers, Mobility Assistance and Quality Control. Ticket Takers welcome and greet fans as they enter the ballpark at one of the five gates at Fenway. Ticket Takers are open to answering any questions fans may have as they enter the ballpark. They must also be willing to troubleshoot minor issues that fans may be having with tickets at the gate. Ticket Takers must be team players and willing to work cooperatively to make sure their gate runs smoothly throughout their shift.

If you are hired under the Event Operations umbrella, you will be hired for one group and it will not change game to time (i.e. if you are hired as a Ticket Taker, you will be a Ticket Taker and will not be able to switch to Mobility / Usher etc. game by game.)

“Please note that before the start of the 2024 season, you will be responsible for attending and completing our New Hire, All Staff and TEAM Trainings prior to your first day of work.”

• Must be available to work 65 Red Sox games and 75% of concerts (subject to change for mid-season hires). 
• Must be able to work flexible hours including nights, weekends, and holidays.
• Must be able to be on your feet for up to 4 hours.
• Excellent communication skills including written, verbal and telephone. 
• Prior customer service and/or sales experience is preferred, but not essential. 
• Must be able to report to the park two hours prior to game time (i.e. 7:10p game, staff expected to be here for 5:10p and 1:05p game, staff expected to be here for 11:05a Roll call, etc.) and staff will work until around 1.5 hours after first pitch
• Must be able to navigate the MLB Ballpark App to help troubleshoot ticketing issues on a nightly basis.
• Typical homestands can last anywhere from 7-10 days in a row on average, Event Operations employees will be expected to be on site completing their job for a entirety of their shift.

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.