Teller

Starting Salary Range: $15.00-$18.00 an hour

Pay differential – English/Spanish Bilingual

This is an entry level position.

Sunbelt Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental and vision insurance
• 401(k) Retirement Plan with 100% match on the first 6% contributed by you and profit shares
• Paid Federal Holidays
• Employee Education Assistance Program (Tuition Reimbursement). Contract required with Terms and Conditions.
• PTO (Paid time off)
• Employee Assistance Program (EAP)

SUMMARY/OBJECTIVE:
Under the direction of the Teller Services Operations Manager, this role is responsible for:

• Accurately process routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the credit union’s interactive teller machines. Must be able to work independently and utilize effective problem-solving skills to resolve issues; effectively use positional authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides as needed.
• Continually safeguard the credit union’s assets and accurately balance a cash drawer on a daily basis. Must be able to work with a high degree of accuracy. Able to investigate and resolve all outages. Can exercise good judgment and discretion while performing within the credit union’s guidelines, policies, procedures and performance standards.
• Serves our members in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the credit union’s member service standards with both members and non-members. Answers questions from prospective members or current members and maintains good member relations. Directs members to proper staff or other products/offerings for more complex problems or services.
• Identify member needs for credit union products and services, matching products and services to those needs, and responding persuasively to member questions and objections. Provide banking solutions through superior sales and service.
• Contribute to meeting credit union goals and objectives.
• Perform additional duties as assigned.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 40 hours shift between the hours of 7:30 a.m. to 6:00 p.m., Friday and occasional Saturdays from 9:00 a.m. until 1:00 p.m.

ITM (Interactive Teller Machine)
When operating the ITM, the Account Service Representative is responsible for the day to day operations of the ITM up to and including the basic role of teller with some exceptions and differences. Not all teller duties are functional at the ITM. This job duty is based on video interaction, which requires being comfortable, professional and friendly on camera with account holders. Responsibilities while at the ITM include, but are not limited to:

• Providing teller assistance to account holders and enhances interactive banking experience via video technology.
• Projects good customer relations while conveying a positive banking/customer service experience utilizing video technology.
• Effective communication skills with the ability to multi-task while maintaining attention to detail and operating several computer programs to ensure transaction integrity. This position requires individuals with effective verbal communication skills and strong listening skills.
• Facilitate the ITM process for account holders by providing step-by-step guidance through the ITM process.
• Must validate all checks presented for cashing or deposit to protect the credit union and the account holder from loss.
• Assists account holders with all routine teller machine transactions such as cash and check deposits, cash and check withdrawals, transfers, loan payments and account balance inquiries.
• May recommend other bank products and/or services to meet the account holder’s needs.
• Protects account holder confidentiality and privacy.

Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Strong customer service, problem-solving and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Professional, well-developed interpersonal skills essential for projecting a positive image as representative of the Credit Union.
• Account Holder Focus
• Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations.
• Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
• Work requires basic knowledge of credit union software, Word and Excel.
• Computer Proficiency
• Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.).
• Must demonstrate an ability to understand and implement changing policies and procedures.
• Must be familiar with and can communicate how to use our services such as home banking, bill paying and cloud pay services
• Strong written and verbal communication skills with the ability to communicate effectively with all levels of staff

Education & Experience:

• High School Graduate or Equivalent (GED) Required.

Certificates, Licenses and Registrations:

• Must successfully complete BSA/OFAC training as required
• Employee must be bondable (insurable)
• Must complete and pass annual training courses required by management

Must stay current with credit union membership requirements, deposit products, services, loan products, and marketing campaigns. Must maintain consistent, in-depth knowledge of Credit Union products and services, policies and procedures, operations, systems and general banking regulations.

Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:

• U.S. Citizenship
• Successfully passing a drug test for illegal drugs
• Successfully passing a background investigation and Credit Check

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 30 pounds.

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

DECLARATION
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.