Visitor Research Analyst - Museum jobs in Chicago, IL

Visitor Research Analyst - Museum evaluates and researches visitor experiences, learning, exhibition, program etc. Utilizes findings to inform appropriate exhibit and improve museum program development. Prepares visitors reports and technical papers to suggest enhanced innovative learning environments for museum. Being a Visitor Research Analyst - Museum requires a master's degree of social science or its equivalent. Typically reports to a supervisor or a manager. The Visitor Research Analyst - Museum gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Visitor Research Analyst - Museum typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Visitor Services Team Lead
  • Field Museum
  • Chicago, IL FULL_TIME
  • Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history

    The Visitor Services department prioritizes customer service, revenue generation, attendance tracking, and employee engagement in service of the Museum’s mission. The Team Lead supports the broader Visitor Services management team and oversight of Representatives to facilitate an A-list public experience. 60% of the Team Lead’s time will be dedicated to public floor management and support with the remaining 40% spent on administration, meetings, and other projects.

    Duties and Responsibilities

    • Coordinate daily floor operations, assignments, and adherence to departmental policies and procedures for permanent and contract staff as instructed by Visitor Services supervisors
    • Ensure the coverage of all public posts and the completion of special projects in rhythm with daily and seasonal attendance flows. Actively participate in operations, filling public posts as needed throughout the day
    • Contribute to onboarding and ongoing training plans for all employees. Ensure that the team is informed, equipped, and empowered for daily operations and implementing new initiatives.
    • Encourage feedback from Representatives; share perspectives with the management team to aid in the improvement and evolution of operations
    • Understand advanced ACME transacting and reporting, including (but not limited to) attendance, bankout, and sales snapshots. Use data to help establish and exceed sales goals through incentive programs
    • Conduct service recovery for failures and challenges with the visitor experience. Report escalated incidents to management and Protection Services
    • Update employee attendance, training, and disciplinary logs on a daily basis. Connect with Supervisors to ensure timely follow-through
    • Maintain storage areas and monitor inventories for admissions and office supplies
    • Support Visitors’ Center operations and external communications (phone, email, mail). Share and respond to visitor feedback to help connect the pre and post-visit experiences
    • Attend departmental and interdepartmental meetings as assigned to effectively connect and communicate Visitor Services operations and procedures to other areas of the Museum
    • Participate in Visitor Services strategy, planning, and goal-setting. Assist with the execution of new admissions offers, events, and programs. Work with the management team to identify and implement targets, timelines, and metrics to measure success

    Qualifications

    • 3-5 years of customer service experience required; experience in a museum or cultural institution preferred
    • Excellent communication skills (verbal and written)
    • Microsoft and Google Suite experience is required
    • Weekend, holiday, and some after-hours availability is required
    • Must be positive, proactive, personable, and empathetic
    • Bachelor’s Degree preferred

    Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.

    The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.

    The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accessibility@fieldmuseum.org.

  • 11 Days Ago

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Visitor Services Representative (Full-Time)
  • Field Museum
  • Chicago, IL FULL_TIME
  • Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history. The Field Museum is searching for a full-time Visitor...
  • 1 Day Ago

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Museum Manager
  • 21C Museum Hotel Chicago
  • Chicago, IL FULL_TIME
  • Property Description 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in th...
  • 23 Days Ago

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Senior Financial Analyst, FP&A
  • Cornerstone Research
  • Chicago, IL OTHER
  • Overview SENIOR FINANCIAL ANALYST, FP&A (HYBRID – SAN FRANCISCO, CHICAGO, OR WASHINGTON, DC) If you are looking for a financial analysis role and an opportunity to showcase your exceptional Excel skil...
  • 1 Month Ago

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Visitor
  • Catholic Charities of the Archdiocese of Chicago
  • Chicago, IL FULL_TIME
  • Job Description Essential Functions of the position are detailed below, and include any physical requirements below : 1.Provides case management services to pregnant and parenting teens and their chil...
  • 1 Month Ago

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Research Analyst
  • Pacific Advisory Service
  • Hoffman, IL FULL_TIME
  • A leading CRO and a provider specialized in Bioanalytical services in support of TK/PK studies for pre-clinical and clinical developments is looking for Research Analyst.Research Analysts are responsi...
  • 4 Days Ago

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0 Visitor Research Analyst - Museum jobs found in Chicago, IL area

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • Pacific Advisory Service
  • Hoffman Estates, IL
  • A leading CRO and a provider specialized in Bioanalytical services in support of TK/PK studies for pre-clinical and clin...
  • 3/28/2024 12:00:00 AM

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RN Clinical Quality Research Analyst (HEDIS)
  • HCSC
  • Chicago, IL
  • At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employee...
  • 3/28/2024 12:00:00 AM

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Research Analyst-BioAnalytical LC-MS/MS Located in Hoffman Estates, IL
  • CMIC, Inc.
  • Hoffman Estates, IL
  • Job Description Job Description CMIC is a bioanalytical Contract Research Organization (CRO) offering small molecule, la...
  • 3/28/2024 12:00:00 AM

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Senior Qualitative Research Analyst
  • C+R Research
  • Chicago, IL
  • ABOUT C+R RESEARCH There’s a reason we’ve been named one of Chicago’s Best Places to work. For over 60 years, C+R has re...
  • 3/26/2024 12:00:00 AM

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Research Analyst Positions (East)
  • CBRE
  • Chicago, IL
  • Research Analyst Positions (East) Job ID 92750 Posted 27-Feb-2024 Role type Full-time Areas of Interest Research Locatio...
  • 3/25/2024 12:00:00 AM

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Research Analyst-BioAnalytical LC-MS/MS located in Hoffman Estates IL
  • CMIC, Inc.
  • Hoffman Estates, IL
  • Job Description Job Description CMIC is a bioanalytical Contract Research Organization (CRO) offering small molecule, la...
  • 3/25/2024 12:00:00 AM

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Survey Research Analyst Team Leader
  • SDL International
  • Chicago, IL
  • Job Title Survey Research Analyst Team Leader Location Boston, US Chicago, US Hartford, US (Primary) * Understands and a...
  • 3/24/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Visitor Research Analyst - Museum jobs
$53,120 to $87,251
Chicago, Illinois area prices
were up 0.8% from a year ago