Visitor Services Manager jobs in the United States

Come work for the City of Hampton, a vibrant waterfront community, celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the 757 and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits and promotes career and personal development. Benefits include enrollment in the Virginia Retirement System, excellent healthcare insurance, other fringe benefits.  

The purpose of the class is to promote tourism in Hampton and to promote and retain sports and leisure visitors for the purpose of fostering economic growth and development.

Typical Tasks

• Processes and services Hampton Convention & Visitor's Bureau (HCVB) booked sports, conventions and events. Coordinates local resources to meet the needs of event planners to ensure their success and to encourage repeat business.

• Work with event planner and Senior Sales Manager to determine level of services to be rendered based on size of event/group/team, number of attendees, characteristics and specific needs of sport. Acts as liaison between event planners and private and public community resources to ensure successful events. Conducts on-site visits prior to events to introduce client and coordinate with HCVB and hospitality stakeholders. Coordinates service delivery from initial booking through event completion.

• Serves as the primary manager of sports flooring and net system used in the Hampton Roads Convention Center (HRCC) by sports events. Manage portable sports flooring/equipment, including coordinating its use and scheduling of staff to execute events, and acting as on-site manager of portable sports flooring and equipment during contracted events. Hire, coordinate and supervise staff needed to set-up and break down flooring and equipment; oversee the delivery of portable sports flooring and sport specific equipment to contracted venues; inspect all flooring and equipment prior to, during, and after use, and report any damage to Senior Sales Manager. Recommend and coordinate necessary repairs of portable sports flooring and equipment to retain its optimal condition and ensure inventory is stocked with supplies reordered as needed. Consistently operate within established budget.

• Maintains a thorough knowledge of Hampton and the Hampton Roads community, sports venues, hotels, alternate sites, attractions, free time activities, entertainment, restaurants/eateries, caterers, ground transportation, speakers, photographers, florists, shopping, vendors, outside services, and available materials. Utilizes the HCVB directory of services to offer event planner services provided by area businesses.

• Utilizes the HCVB library of promotional materials for event planners which includes videos, suggested itineraries, logos, bags, fliers and maps. Works with a variety of vendors such as merchandise vendors, exhibit companies, audio visual companies, event promoters and other related services to ensure successful execution of events.

Coordinates with hotels to confirm rates, cut-off dates and reservation links, and create hotel information flyers and web links for event owners to disseminate to event participants. Confirm hotel room pick-up at conclusion of events. Compile statistical information related to sports events held in the city, including room nights generated, room blocks per property, and invoice hotels for rebates when applicable. Assist sports event operators with hotel data collection and economic impact statistics during large scale tournaments.

• Coordinates information regarding sports events to hospitality stakeholders and city leadership under the guidance of the Senior Sales Manager. Coordinates information for press releases, publicity, web site content and social media with HCVB media staff. Represents Hampton CVB by attending a variety of events and meetings in and around city and region.

• Foster relationships with local military installations, colleges/universities, civic organizations, and high school athletic teams/clubs to recruit volunteers for athletic events. Manage volunteers during event, ensure appropriate waivers are received prior to volunteer shift and provide letter of gratitude to serve as confirmation of volunteerism.

• Ability to establish and maintain effective working relationships with other employees, event planners, coaches, clients, city leadership, local and regional business representatives, government installations, visitor attractions and the general public; ability to work efficiently and effectively under pressure.

• Demonstrates regular and punctual attendance.

• Performs other related duties as required

Minimum Requirements

• Graduation from an accredited college or university with a Bachelor's Degree in Sports Management, Event Management, Parks, Recreation & Leisure Services, Marketing, Business, Public Relations or other related field. 
• Five (5) years of experience in athletics, sales or customer service; experience in the hospitality industry and/or sports field is preferred. 
• Thorough knowledge of computer software such as Microsoft Word, Excel, PowerPoint and internet marketing skills. 
• Effective organizational skills to manage multiple tasks and details, passion for sports and background in event planning. Strong sense of initiative and desire for exceptional performance. 
• Must possess excellent communication, presentation and interpersonal skills. 
• A combination of education and experience may be considered for this position. 
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• Must possess a valid driver’s license and must have and maintain a satisfactory driver’s record based on the City of Hampton’s criteria.
• Possess forklift operator certification or be able to obtain within six months of employment (with support from HCVB). 

Salary

$50,271.00 - $55,298.00 Annually

Closing Date

12/17/2024 11:59 PM Eastern