Visual Merchandising Director jobs in Chicago, IL

Company Description

Company Description

Five-Star AudioVisual, Inc. is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. With an extensive focus on hospitality, we strive to provide each client and partner with premier customer service. It is our objective to turn your ideas into a five-star production. Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating 28 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals and goals.

Why should you become part of the “Five-Star” Team?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurances, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way™; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary™ in performance, values, and service.

Position Summary

Position Summary

Regional Director will supervise the Hotel Director and staff, as well as coordinate and oversee the operation of the hotel satellite offices within the area of supervision. Maintains overall responsibility to assure adequate operation and quality control. Authority to hire or terminate employees, or suggestions and recommendations as to the hiring, termination, advancement, promotion or any other change of status. Ensure the maximum in client service, operational efficiency, employee development and profitability levels. Strong positive customer service relations with local level hotel executives, clients and immediate staff. Prospect partnership opportunities to assist in developing the Five-Star portfolio, including contacting potential leads, scheduling and conducting sales calls and coordinating presentations in an effort to procure new business, while maintaining and developing current partner relationships.     

Experience Required

• Minimum of 5 years’ experience in the audiovisual industry
• Advanced hands-on knowledge of and experience with all audiovisual applications
• Exceptional customer service and/or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Essential Duties & Responsibilities:

• Supervise regional personnel to maximize each person’s potential. Maintains ongoing communication with team. Conduct timely employee reviews.
• Maintain an appropriate level of public relations with employees, clientele and hotel staff.
• Communicating effectively with the hotels’ staff and with the Director of Event Production.
• Achieving budgeted sales and maximum profitability.
• Maintenance of existing programs, as well as the development of new concepts which ensure the highest possible level of quality equipment and service excellence.
• Maintaining knowledge of local competition, resources and general industry trends and innovations.
• Implementing and supporting operating policies and procedures.
• Providing appropriate staffing to meet the requirements of business levels.
• Coordinating internal training and development programs which foster promotion within the company.
• Maintaining updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction and all forms of audiovisual productions and equipment currently practiced by Five-Star AudioVisual, Inc.
• Maintaining a current and secure inventory at location.
• Maintain an ambitious, hard-working, professional development of self and subordinates.
• Provide outstanding customer service.
• Effectively oversee day to day operating procedures in accordance with company policy.
• Effectively manage the sub-rental of equipment to ensure client need and office profitability is met.
• Manage on-site inventory according to company standards, including utilization, maintenance and repair.
• Proactively prospect leads.
• Participate in weekly sales discussions.
• Continually capture hotel business.
• Maximize revenue potential utilizing company sales strategies.
• Effectively utilize the company’s business software.
• Ensure client and hotel account billing is completed accurately and on-time.
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates.

Supervisory Responsibility:

This position has Supervisor responsibility. All personnel within the region report directly to the Regional Director.

Qualifications:

• Demonstrates leadership ability - able to achieve desired results through others
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Strong team player orientation
• Strong customer focus
• Excellent interpersonal and communication skills
• Strong negotiation skills

Required Technical Skills (Minimum):

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software

Work Environment:

• This position requires the ability to work long hours on your feet
• This position requires the ability to consistently lift up to 75 pounds
• This position requires the ability to work a varied schedule
• This position requires the applicant to undergo and pass a background check in accordance with local laws/regulations
• This position requires the applicant to be authorized to work in the United States

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice as necessary to meet the needs of the business.