Voice Communications Analyst jobs in Fort Myers, FL

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Business Systems Analyst II - Marketing & Communications to work directly with the Marketing & Communications departments within Arthrex and be responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing applications. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):
  • Access administration and user onboarding.
  • Issue resolution, patching, and performance monitoring.
  • Reliability, backup, disaster recovery, and business continuity.
  • Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
  • Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Participate in assessment of application security and identity management requirements, where applicable.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).

• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).

• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.

• Plan, create, and execute manual test cases.
• Create and maintain application operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Contribute to the development of roadmaps.
• Support the adoption of solutions by sponsoring business departments.
• Manage projects with limited scope.
• Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
• Run automated test scripts.
• Support user acceptance testing.

Specialized Skills

• Excellent communication skills and customer service orientation
• Experience working in projects where multiple functions work in a matrix structure is a plus
• Professional certification in Agile methodologies is preferred
• Business analysis certification (e.g. CBAP) is a plus.
• APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
• Previous involvement in the deployment or optimization of an ERP system is a plus
• Experience with test management and automation tools is preferred

Education/Experience

• Bachelor’s degree required
• 2 years of relevant work experience required

Arthrex 2024 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.