Voice Communications Analyst jobs in Lima, OH

Job Description

At One Outsourcing, an Authorized Retailer for Cricket Wireless, we pride ourselves in providing a simple, smart, make-your-day-better wireless experience for anyone who wants first-class nationwide wireless service at a value price, with no annual contract. Cricket Wireless powers a nationwide network that covers more than 308 million customers. Want to join a great company where your ideas and talents really matter? We are one of Cricket Wireless largest Authorized Retailers and were growing! Our dedication to our employees and our customers is relentless. We work hard, we have fun, and we meet goals! Join our Team, make it a career and let’s help more customers discover the most valuable customer-focused service around

Wireless Sales Advocate Job Function:

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Opening, closing, money handling, inventory counts, taking deposits to the bank, communicating sales and goals to the team throughout your shift.

Sales Associate duties

Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up to date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

· Ensure high levels of customer satisfaction through excellent sales service Assess customers’ needs and provide assistance and information on product features

· Welcome customers to the store and answer their queries

· Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis “Go the extra mile” to drive sales

· Maintain in-stock and presentable condition assigned areas

· Actively seek out customers in store

· Remain knowledgeable on products offered and discuss available options

· Process POS (point of sale) purchases

· Cross sell products

· Handle returns of merchandise

· Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures

· Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Qualifications

· Skills Proven work experience as a Retail Sales associate, Sales representative or similar role Basic understanding of sales principles and customer service practices

· Proficiency in English, bilingual is always welcomed

· Basic Math skills

· Working knowledge of customer and market dynamics and requirements Track record of over-achieving sales quota Hands-on experience with POS transactions

· Familiarity with inventory procedures

· Solid communication and interpersonal skills

· A friendly and energetic personality with customer service focus

· Ability to perform under pressure and address complaints in a timely manner

· Ability to work flexible hours, including evenings, weekends, and holidays

Job Types: Full-time, Part-time

Pay: $12.00 - $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person