Voice Communications Analyst jobs in Portsmouth, OH

THIS POSITION IS NON-UNION

Job Summary:

The Project Manager is the overall manager for assigned project(s). The Project Manager ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals.

General Job Duties and Responsibilities:

• The Project Manager will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues (and escalate as needed) per Company policies and procedures. Complete recommendations for project related employees' performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives.
• The Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress.
• The Project Manager will plan for, manage, monitor and maintain project profitability to achieve Company goals.
• The Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.
• The Project Manager will manage all related quality and safety issues on customer work.
• The Project Manager will participate in and/or facilitate the bid process.
• The Project Manager acts as the Company liaison for interface with customer representative(s).
• The Project Manager will create, develop and implement account process improvement(s).
• Other responsibilities as assigned.

Physical and Mental Requirements:

• The Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must be able to travel within branch territory and/or regional territory as needed.
• Must have the ability to learn Company and customer project management systems. The Security Systems Foreman must also have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must be able to secure and maintain a Company sponsored American Express Card.
• Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.
• Regular attendance is mandatory.

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency; Bachelor's Degree preferred.
• Must have experience in customer interface, such as liaison between the customer and the Company.
• Must possess a minimum of five (5) years of supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field.
• Must be proficient with Microsoft Office (Word, Excel and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover.

Career Path:

• Position promotes into Operations Manager or Branch Manager.

Job Duties and Responsibilities:

1. The AV PM will recruit, hire, train, manage, supervise, promote, discipline, and discharge, if necessary, all project-related staff. Effectively manage all human resource issues (and escalate as needed) per company policies and procedures. Complete recommendations for project-related employees' performance ratings, promotions, and pay changes. Provide guidance and mentoring to meet all customer, and Company goals, and objectives
2. The AV PM will manage the workload distribution and monitor customer delivery, and job installation progress
3. The AV PM will plan for, manage, monitor, and maintain project profitability to achieve Company goals.
4. The AV PM reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections, and periodic financial reporting to the customer and management.
5. The AV PM will manage all related quality and safety issues on customer work.
6. The AV PM will participate in and/or facilitate the bid process.
7. The AV PM acts as the Company liaison for interface with customer representative(s)
8. The AV PM is responsible for effective communication with sales, the client, and installation teams & management. Conduct regular team meetings.
9. The AV PM will create, develop, and implement account process improvement(s).
10. The AV PM will review and monitor operational processes for accuracy, completeness, and efficiency, including but not limited to estimating, purchasing, invoicing, warehousing, scheduling, and reporting
11. The AV PM will develop, redesign, and implement process improvements as required to bring processes up to effective levels.
12. The AV PM will work in concert with the Training Department, monitor all quality and safety issues related to the operations department. Actively promote safety as our first priority.
13. The AV PM will complete other responsibilities as assigned.

Physical and Mental Requirements:

• The AV PM must be self-motivated, positive in approach, and convey an appropriate professional image.
• The AV PM must promote the Company culture and mission to all employees, vendors, clients, and business partners.
• The AV PM must possess proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentation(s).
• The AV PM must also have excellent organizational skills and the ability to develop job processes, and best practices.
• The AV PM must have a high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting, and quality requirements.
• The AV PM must be able to travel within the branch territory and/or regional territory as needed.
• The AV PM must be able to work at heights, off a ladder, and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• The AV PM must be able to see and distinguish different colors, read the small print, and hear and recognize audible signals such as dial tones.
• Regular attendance is mandatory

Education, Certification, License, and Skill Requirements:

• Must have HS Diploma or GED, prefer Bachelor's degree
• Prefer a minimum of seven (7) years' supervisory or managerial experience.
• Must have 2 to 5 years of proven commercial audiovisual installation project management experience - pre-planning to closeout.
• PMP certification and/or InfoComm CTS preferred.
• Must be proficient with a computer and be skilled with Microsoft Office (Word, Excel, and MS Project).
• Must meet Company minimum driving standards.
• Must have demonstrated, verifiable ability to define a project, create a project scope of work, create an estimate, develop detailed associated tasks, and manage these to final close-out and customer turnover.
• Must be able to use common trade tools.

Career Path:

• AV Division Manager

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.