Voice Communications Analyst jobs in Riverside, CA

The Riverside County Information Technology department (RCIT) is seeking an Unified Communications (UC) Engineer/IT Communications Analyst III for Tier 2 Operations. The UC Engineer will oversee the maintenance and reporting on the County of Riverside’s voice systems and act as a lead over staff.
 
This position requires someone who has extensive voice systems experience, including managing an on-premise Voice over Internet Protocol (VoIP) system, and who is analytical, creative, and innovative in finetuning the system into a better product for the customers. Applicants must have current knowledge and understanding of VoIP and Session Initiation Protocol (SIP) products and solid knowledge in Open Systems Interconnection (OSI) Model layers, Internet Protocol (IP) Routing, Transmission Control Protocol (TCP)/IP Operation. In addition, the UC Engineer must have strong customer services skills and be a good mentor and trainer, both in an office and virtual environment.

Experience with Cisco applications is highly desired: Cisco Attendant Console (CUAC), Cisco Contract Center Enterprise – PCCE/UCCE, Cisco Finesse, Cisco Jabber, Cisco Prime System Analysis, Cisco Unified Communications Manager (CUCM), Cisco Unified Intelligence Center – Reporting for UCCE, Cisco Unity Connection – voicemail, and Cisco Voice Portal (CVP) – IVR.
 
***Although the UC Engineer will be working with all aspects of Cisco voice systems, individuals with transferrable experience, such as experience with an Advanced Communications & Data (ACD) Network, are encouraged to apply.***

The UC Engineer will have the option to work remotely, after the initial training period, and only work in-office and perform site visits as needed. The UC Engineer will be on-call on a rotating basis.
 
About Riverside County Information Technology
RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.
 
Meet the Team
RCIT promotes a culture of Team Players!  People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things.  It is a goal to create an environment where working hard can be fun and rewarding for everyone.  The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to “Empower people to reach beyond…”

Extensive experience with SIP.
 
AND
 
Completion of 30 semester or 45 quarter units from an accredited college or university (Additional qualifying IT job-related experience may be substituted for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).
 
 AND
 
Four years of successful journey level IT job-related experience with one of those years including either lead person duties or technically advanced IT job-related work. (One year as an IT Communications Analyst II will satisfy the one year of lead or technically advanced experience requirement.)
 
Additional requirements
A California driver’s license. The UC Engineer may be required to drive to sites to meet with customers and will be required to participate in our On Call rotation for after-hours support.

A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.