Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
We are seeking a Voice of Member and Experience Analyst for the Marketing Insights Department.
The Voice of Member and Experience Analyst role is at the fulcrum of Credit Human’s member experience improvements through the discovery and understanding of members’ experiences and engagement. The person in this role will combine data management, discerning analysis, and data storytelling. The right candidate will work well with internal cross-functional teams to understand member feedback and improve engagement.
If you can propose and execute analyses in support of the voice of member initiatives and the cross-functional improvement teams, you should apply right away!
Highlights:
Experience:
Required
Preferred
Education:
Required
Skills & Knowledge:
Required
Preferred
Schedule: Monday-Friday, 8:30 am-5:30 pm
Level of Work: 2C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
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