Warranty Analyst jobs in Altoona, PA

Berks Homes has been successfully building homes for close to 50 years. Our story began with a 19-year-old kid buying a nail gun and an air compressor in a diner parking lot. We’ve come a long way since then, but these humble beginnings serve as a reminder that we all have to start somewhere. And that start created the foundation of who we are today. We believe in a few simple truths... life is meant to be enjoyed through hard work, surrounding yourself with great people, and intentional times of rest. Our mission is to create lasting relationships by earning the trust of those we serve. We do this by hiring individuals who are never satisfied with the status quo and are proactive in their service to others.

Do you have construction experience and enjoy helping customers? We're currently hiring a Warranty Technician to join our dynamic team. As a Warranty Technician, you'll be completing warranty work and assisting the Warranty Manager & Service Manager.

Essential Functions 

• Understands and completes service work in accordance with Berks Homes’ warranty policies
• Determines if warranty service work should be performed by Berks Homes Warranty Technician or applicable subcontractor
• Records all follow up work from home visit and issues service orders to the applicable subcontractors
• Contacts homeowner within 2 business days of receipt of warranty request from Warranty Manager or Warranty Office Staff for scheduling
• Completes warranty lists within 30 days of initial visit with considerations made due to unforeseen weather issues or work material backorders
• Makes every effort to return phone calls and time-sensitive emails from homeowners within 24-48 hours
• Maintains organized information and updates of on-going service orders in BuildPro
• Maintains an organized and accurate schedule of appointments utilizing MS Outlook and BuildPro
• Reviews and discusses status of open warranty items during weekly warranty meetings
• Works with the Senior Superintendent/Quality Advisor in identifying and solving recurring problems
• Assists Field staff as needed
• Participates in the emergency on-call rotation
• Assists Warranty Manager and Warranty Service Manager with all warranty related correspondence including but not limited to legal and insurance matters
• Maintains company issued van including but not limit to: routine oil changes and maintenance, weekly inspection of vehicle to ensure safe and proper operation (check oil level/tire pressure etc.…), keeps vehicle clean to represent the Warranty Department and BH in a professional manner always
• Other duties as assigned