Warranty Analyst jobs in Waukesha, WI

Job Summary:
Responsibilities will include but are not limited to management and execution for all warranty work of new construction homes for Westridge Builders. Warranty project management specifically includes quality control, customer service, scheduling, budget management, punch list completion, subcontractor/supplier communications and general responsibilities to cover any needed miscellaneous tasks. General office and model home maintenance, upkeep, remodeling, and miscellaneous tasks.

Detailed Tasks:

· _ Home Warranty _

o Collect, manage, and execute the completion of all punch lists.

o Meet with homeowners for walk-thru’s and as needed.

o Really dig into the details. Learn all aspects of the job in exact detail.

o Review Contract, Plans, Spec’s, Schedule A, and CO’s as needed to learn all the facts.

o Collect notes, send emails, update Buildertrend on a regular basis.

o Create and send all work order requests using Buildertrend.

o Maintenance of all subcontractor communication and timely work completion.

o Quality Control / Attention to Detail

o Manage and maintain budget/spending. Minimize all expenses always. Detail any back-charges & communicate this to all parties.

· _ Customer Service _

o Make customer communication a top priority.

o Document your customer calls and meetings as needed with email using Buildertrend.

· _ Miscellaneous_

o Billable Hours – Keep track of and turn in billable hours as much as possible. The end goal being approx. 20 hours/week of billable hours.

o Model Home Maintenance & Upkeep – Inspect model homes on a regular basis and keep everything in excellent, presentable condition. This includes but is not limited to the lawn and landscape, model flags, model signs, cleanliness, punch list items, heat and A/C, furnace and April Air filters.

o Support the Project Managers as needed with misc. projects.

o Office – General maintenance, upkeep, remodeling, and miscellaneous tasks.

o Calendar – Create and keep MS-Outlook calendar current and maintain all schedule dates for everything here so that it can be viewed and shared by other team members. Schedule out as far as possible always.

· _ Whatever it takes to help Westridge Builders move forward._

We offer a company vehicle, competitive compensation package, and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service and have experience in warranty management, we encourage you to apply for this position.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Waukesha, WI: Relocate before starting work (Required)

Work Location: In person