Join us as a Client Services Coordinator. You’ll be the first point of/contact for our clients, providing them with lightning-fast support, and one-touch resolutions and guiding them through any issues like a pro. You’ll ensure each client feels like they're our top priority because, to us, they are!
Your focus
- Master the art of efficient and relationship-focused case management to drive client satisfaction.
- Unleash your problem-solving powers to interpret client issues, efficiently disposition cases, and escalate to other teams when needed.
- Keep your super-sharp organizational skills in play as you manage multiple cases and prioritize resolutions.
- Use your high degree of customer empathy and patience to connect with clients and ensure their satisfaction.
Is this you?
- 2-3 years' experience in customer service roles.
- Familiarity with automotive warranty contracts (a huge plus!).
- Tech: Salesforce – nice to have!
- An associate degree or related experience.
- A natural collaborator with the ability to make high-quality decisions.
- Stellar communication skills with a focus on end goals.
- Process rigor and attention to detail.
What's in it for you:
Besides being part of an amazing, supportive team committed to making a difference in our clients' lives, you'll also enjoy opportunities for growth, competitive compensation, and the satisfaction of knowing that your work is truly helping people. Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions
About us: iA American is a wholly-owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet clients' needs across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.