Warranty Coordinator jobs in Ankeny, IA

Warranty Coordinator evaluates, writes, and fills work orders and warranty claims. Coordinates warranty information and establishes policy settlements for equipment out of warranty. Being a Warranty Coordinator requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Warranty Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Warranty Coordinator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

J
Warranty
  • Jeld-Wen Inc.
  • Grinnell, IA FULL_TIME
  • JELD-WEN is currently seeking a Warranty Assistant to join our growing team.

    The Opportunity

    The JELD-WEN Warranty Assistant is tasked with supporting our company’s commitment to provide world-class, after-sales service.

    The Warranty Assistant will support this initiative by serving as the primary point of contact for the end-users that file warranty claims.

    Warranty Assistants are required to communicate directly with these customers to ensure each claim is resolved in a timely and satisfactory manner.

    This is a remote role. You may be based out of any location.

    What You Will Do

    • Acknowledge receipt of all claims received via phone, fax, EPC, and email upon receipt.
    • Initiate and maintain accurate service records for all qualifying incidents.
    • Create service parts orders (SPO’s) and chargeable service parts orders (CSP’s).
    • Create field service dispatches as needed.
    • Schedule dispatches and inform customer of appointment dates.
    • Troubleshoot and advise customers on service-related claims and / or product information.
    • Maintain frequent communication with customers concerning the progress of their claim.
    • Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction.
    • Maintain a thorough understanding of all JELD-WEN warranties past and present.
    • Negotiate win / win scenarios for all out of warranty service claims.
    • Develop and maintain resources necessary for identifying and ordering obsolete parts.
    • Familiarize oneself with the history and progression of our product lines.
    • Other duties may be assigned.

    Who You Are

    • Associate degree from an accredited institution required (years of experience will be considered); Bachelor’s degree preferred.
    • 2 - 3 years related experience and / or training.
    • ERP systems, CRM, or SAP experience a plus.
    • 1 - 2 years Customer Service experience with manufacturing products.

    How You Stand Out

    • Intermediate skill in Microsoft Office applications.
    • Ability to handle escalated customer service situations.
    • Ability to manage escalations and resolve problems in a timely manner.
    • Passionate about providing the exceptional customer experience.
    • Ability to quickly learn new software, systems, processes, and our products.
    • Strong communication skills (verbal and written).

    About JELD-WEN Holding, Inc.

    JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.

    Headquartered in Charlotte, N.C., the company operates facilities in 16 countries in North America and Europe and employs approximately 18,000 people.

    Since 1960, the JELD-WEN team has been committed to making quality products that create safe and sustainable environments for customers, associates and local communities.

    The JELD-WEN family of brands includes JELD-WEN® worldwide; LaCantina™ and VPI™ in North America; and Swedoor® and DANA® in Europe.

    For more information, visit jeld-wen.com.

    In 2022, Newsweek named JELD-WEN as one of America’s Most Trustworthy Companies.

    What We Offer

    Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages.

    Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year.

    Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

    Expected pay for this role is between $16.59 to $27.64 per hour and is based on experience and qualifications.

    JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and / or retaliation based on individuals’ physical traits, beliefs, and / or other characteristics that are protected under applicable laws.

    JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

    Last updated : 2024-02-24

  • 1 Month Ago

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Safety Coordinator
  • Safety Coordinator Role
  • Indianola, IA FULL_TIME
  • Job Summary:The Safety Coordinator is responsible for implementing, administering, maintaining and coordinating all Company safety policies and programs including safety training and inspections for t...
  • 3 Days Ago

S
Safety Coordinator
  • Safety Coordinator Role
  • Ankeny, IA FULL_TIME
  • Job Summary: The Safety Coordinator is responsible for implementing, administering, maintaining and coordinating all Company safety policies and programs including safety training and inspections for ...
  • 6 Days Ago

H
Territory account representative
  • HWA Home Warranty of America
  • Des Moines, IA FULL_TIME
  • Looking for a Sales Job with Base pay Commission & NO COMMISSION CEILINGS * then this is the job for you. HOME WARRANTY, REAL ESTATE, MORTGAGE, OR TITLE BOOK OF BUSINESS REQUIRED! Leading home service...
  • 1 Day Ago

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Warranty Administrator / Parts Assistant
  • Koncept Automotive Group
  • Albia, IA FULL_TIME
  • Warranty Administrator Our dealership is seeking an experienced warranty clerk in their fast paced service department. We offer our employees a team environment, great benefits and ongoing training an...
  • 20 Days Ago

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Rebates and Warranty Administrator
  • K&E Distributing
  • Dallas, IA FULL_TIME
  • About Us:K & E Distributing, in operation since 1969 with locations in central Iowa and central Missouri, specializes in designing and servicing highly efficient heating, air conditioning, and ventila...
  • 6 Days Ago

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0 Warranty Coordinator jobs found in Ankeny, IA area

Ankeny is a city in Polk County, Iowa, United States and home to Des Moines Area Community College. Ankeny is a rapidly growing suburb just north of Des Moines, Iowa's capital city. Ankeny covers approximately 33 square miles and has a population estimated at 54,598 after a special census conducted in 2015. This census also estimated the city's growth at 5 persons per day. The U.S. Census Bureau recently named Ankeny the fastest growing city in the Midwest and the 4th fastest growing city in the United States. Ankeny is the 9th largest city in Iowa and the 3rd largest in Polk County. The po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Warranty Coordinator jobs
$46,004 to $60,427
Ankeny, Iowa area prices
were up 0.8% from a year ago

Warranty Coordinator in Albuquerque, NM
Lead development, execution and management of warranty processes that are fit-for-purpose for the affected expansion projects contracts.
December 31, 2019
Warranty Coordinator in Montgomery, AL
Position Summary As the Grounds and Events Coordinator is responsible for the protection and enhancement of the Wunder Garten s grounds including the implementation of all improvement and maintenance.
January 17, 2020
Warranty Coordinator in Rochester, NY
Review the accuracy of warranty claims, approve claim payment and ship warranty parts with a high level of accuracy.
January 06, 2020