Warranty Coordinator jobs in Hendersonville, TN

Warranty Coordinator evaluates, writes, and fills work orders and warranty claims. Coordinates warranty information and establishes policy settlements for equipment out of warranty. Being a Warranty Coordinator requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Warranty Coordinator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Warranty Coordinator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Warranty Coordinator
  • Installed Building Products
  • Nashville, TN FULL_TIME
  • Job Description

     

     

     

    As a Warranty Coordinator, you will be responsible for managing the warranty claims process, ensuring timely resolution of customer issues, and maintaining accurate records. You will collaborate closely with internal teams and external partners to uphold our commitment to product excellence and customer service.

     

    Responsibilities:

     

    • Receive and review warranty claims submitted by customers, dealers, or service providers. Verify eligibility and documentation requirements for each claim and process them efficiently within established timelines.
    • Serve as the primary point of contact for warranty-related inquiries from customers, dealerships, and service centers. Provide prompt and courteous assistance, addressing concerns and providing updates on claim status as needed.
    • Maintain comprehensive records of warranty claims, including claim forms, correspondence, and resolution details. Ensure accuracy and completeness of documentation to support claim adjudication and reporting.
    • Collaborate with internal departments such as Sales, Customer Service, and Quality Assurance to facilitate warranty-related activities. Communicate effectively with external vendors, suppliers, and service providers to coordinate repairs, replacements, or other warranty services.
    • Analyze warranty claim data to identify trends, root causes of product issues, and opportunities for process improvement. Generate regular reports on warranty performance metrics, including claim volume, resolution times, and customer satisfaction ratings.
    • Implement and maintain quality control measures to uphold product standards and minimize warranty-related issues. Participate in product testing, inspection, and evaluation activities to ensure compliance with warranty terms and conditions.
    • Proactively identify areas for streamlining and enhancing the warranty management process. Recommend and implement improvements to policies, procedures, and systems to optimize efficiency and customer satisfaction.

     

    Preferred Qualifications:

     

    • Previous experience in warranty administration, customer service, or a related role is advantageous.
    • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
    • Excellent communication skills, both verbal and written, with a customer-centric approach.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with warranty management software or CRM systems is a plus.
    • Detail-oriented mindset with a focus on accuracy and attention to detail.
    • Ability to work independently as well as collaboratively within a team environment.
    • Customer service orientation with a commitment to resolving issues in a timely and professional manner.

     Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods of time to complete your job at a computer.

     

     

    Benefits:

    • Medical, dental, and vision coverage
    • Company Paid Life Insurance
    • Longevity Stock Program
    • IBP Foundation
    • Scholarship opportunities
    • Paid vacation and holidays
    • Employee financial assistance Program
    • Opportunities for growth and advancement.
    • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
    • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

    IBP of Nashville is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service – These aren’t just words, they represent how IBP Nashville does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service. Find your next career opportunity and join our team, with IBP of Nashville! 

    EEO Statement

    IBP is an equal opportunity employer.
  • 1 Month Ago

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Manager in Training
  • Alliance Warranty Solutions
  • Madison, TN FULL_TIME
  • We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and prof...
  • 2 Months Ago

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Warranty Clerk
  • Claud Heating & Air, LLC
  • Nashville, TN FULL_TIME
  • Looking for the right person to join our small office staff.We are in need of 1 person. Responsibilities will include answering a multi-line phone system, directing calls to the appropriate people, sc...
  • 2 Days Ago

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Warranty Services Investigator-SouthWest
  • Holcim Building Envelope
  • Nashville, TN FULL_TIME
  • Warranty Services Investigator-SouthWest Location: Nashville, TN, US, 37214 Requisition ID: 5160 WHO IS HOLCIM? As a global leader in innovative and sustainable building solutions, Holcim is enabling ...
  • Just Posted

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Warranty Service Representative
  • Dream Finders Homes LLC
  • Franklin, TN FULL_TIME
  • SUMMARY OF POSITION: The primary role of the Warranty Service Representative is to be responsible for managing the completion of warranty claims and other request received by homeowners. This includes...
  • Just Posted

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Associate Product Warranty Specialist
  • Bridgestone Americas
  • Lebanon, TN FULL_TIME
  • Company OverviewWherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to “Serve Society with S...
  • Just Posted

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0 Warranty Coordinator jobs found in Hendersonville, TN area

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Office Manager/Project Coordinator
  • NorthPoint Search Group
  • Nashville, TN
  • Office Manager/Project Coordinator Computer skills: MS Office Suite with EXCEL & QuickBooks Experience: Pulling commerci...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Bartech Group
  • Nashville, TN
  • Location: Location: Customer Service Representative in Nashville, TN at The Bartech Group **Location:** **Experience:** ...
  • 3/27/2024 12:00:00 AM

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Diesel Mechanic Mobile
  • Ryder System
  • NASHVILLE, TN
  • Position Description Torque by Ryder is Immediately hiring a Permanent Full Time Experienced Mobile Diesel Technician to...
  • 3/27/2024 12:00:00 AM

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Credit Associate
  • Nashville Wraps
  • Hendersonville, TN
  • Job Description Job Description Summary of Responsibilities The Finance & Administration Credit Associate is responsible...
  • 3/26/2024 12:00:00 AM

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Field Service Parts Advisor IV - Night Shift
  • Rivian
  • Franklin, TN
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • ASCAP
  • Nashville, TN
  • Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership associatio...
  • 3/25/2024 12:00:00 AM

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District Operations Team Leader
  • Eaton
  • Eaton's ES AMER ESS division is currently seeking a District Operations Team Leader. We want to help you fuel your caree...
  • 3/25/2024 12:00:00 AM

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Plumber
  • Metropolitan Nashville Airport Authority
  • Nashville, TN
  • As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves a...
  • 3/25/2024 12:00:00 AM

Hendersonville is the largest city in Sumner County, Tennessee, on Old Hickory Lake. The population was 51,372 at the 2010 census and 54,068 according to 2013 estimates. Hendersonville is the fourth-largest city in the Nashville metropolitan area after Nashville, Murfreesboro, and Franklin and the 11th largest in Tennessee. Hendersonville is located 18 miles northeast of downtown Nashville. The city was settled around 1784 by Daniel Smith, and is named for William Henderson, the city's first postmaster. Hendersonville has been home to numerous musicians of the Nashville area, especially those ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Warranty Coordinator jobs
$44,347 to $58,251
Hendersonville, Tennessee area prices
were up 1.3% from a year ago

Warranty Coordinator in Albuquerque, NM
Lead development, execution and management of warranty processes that are fit-for-purpose for the affected expansion projects contracts.
December 31, 2019
Warranty Coordinator in Montgomery, AL
Position Summary As the Grounds and Events Coordinator is responsible for the protection and enhancement of the Wunder Garten s grounds including the implementation of all improvement and maintenance.
January 17, 2020
Warranty Coordinator in Rochester, NY
Review the accuracy of warranty claims, approve claim payment and ship warranty parts with a high level of accuracy.
January 06, 2020