Warranty Coordinator jobs in Joliet, IL

A 52-year old HVAC company with an outstanding reputation in the north and northwest suburbs of Chicago focused on expertise, quality, and growth. We offer a positive structured work environment with an emphasis on personal responsibility, and customer retention through outstanding service.

We are looking for an energetic, positive individual striving for success to fill the role of Sales and Warranty Coordinator.

This is a part time hourly position with pay of $18.00 - $23.00/hr. Pay commensurate with experience.

Work hours are Monday - Friday from 12pm - 5pm and 1 - 2 Saturdays/month 8am - 12pm (rotating schedule)

Applicants must be legally authorized to work in the United States.

Duties:

• Take & schedule incoming sales appointments.
• Provide assistance in completing job packets.
• Process sales related information daily for scheduled installation jobs
• Close out daily jobs
• Register Equipment
• File rebate claims
• Maintain spreadsheets for rebate claims
• Prepare paperwork for all warranty parts
• File warranty claims
• Follow up on warranty claims
• Maintain warranty spreadsheets
• Facilitate return of warranty parts
• Act as a liaison between Customer & Comfort Consultants.
• Request reviews from customers
• Assist in resolving customer differences
• Take incoming customer calls.
• Assist walk-in customers
• Create dispatch ticket for service calls as received.
• Back-up Service Dispatcher as needed daily.
• Dispatch 1-2 Saturday mornings per month on a rotating schedule
• Take service call requests as needed.
• Other duties as assigned.

Qualifications:

• Fluent in English (writing, reading and speaking)
• Must be very detail oriented.
• Self-starter/ability to work independently.
• High School Diploma or equivalent
• Minimum of 1 yr. prior office experience
• Strong communication skills, both verbal and written. Excellent phone presence.
• Advanced customer service skills
• Excellent organizational and time management abilities
• Proficient in using computer systems and software applications

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in the Sales and Warranty Coordinator position.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Paid training

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• No travel

Application Question(s):

• Are you legally authorized to work in the United States?

Language:

• English (Required)

Work Location: In person