Warranty Manager jobs in Minnesota

The Product Manager - Empower is responsible for driving continuous improvements with the Vivacity Tech Empower warranty including but not limited to ensuring adequate inventory levels, reducing inventory aging, improving procurement costs of Chromebook parts and devices, working with vendors to ensure best-in-class quality of parts, ISO9001 reporting and communicating with internal customers.   

What will we give you for your hard work:

• Salary depending on experience
• 401(k) with generous company match and immediate vesting
• Excellent Paid Time Off policy
• Accrued Sick Time
• 96 hours off per year for volunteer opportunities
• 11 paid holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits 

Our Values drive everything we do: 

• Carry passion. 
• Desire excellence.
• Keep dreaming. 
• Build community. 
• Be Vivacious.

While no day will be completely the same, you will execute daily responsibilities in these various functions:

• Gain a deep understanding of customer experience with Empower , identify and fill service level gaps to improve customer experience and drive growth 
• Create buy-in for the Empower vision both internally and with customers 
• Develop product pricing and positioning strategies 
• Gather and analyze data to identify opportunities to streamline processes and reduce costs 
• Scope and prioritize activities based on business and customer impact 
• Understand inventory levels versus consumption rates  
• Issue purchase orders to vendors  
• Understand the requirements needed to deliver a best-in-class warranty experience for our customers 
• Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts 
• Work with vendors to ensure lowest product acquisition costs possible without compromising product quality
• Provide data to leadership as needed showing improvement in various KPIs

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Expert technical skills with the ability to troubleshoot and  assist and train others
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Ability to work independently