Web Administrator, Sr. jobs in Utah

Details

Open Date 10/06/2023

Requisition Number PRN36591B

Job Title Systems Administrator Sr

Working Title Sr. Salesforce Administrator

Job Grade G

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M – F, 8am – 5pm

VP Area President

Department 00642 - PIVOT Center

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $75,000 – $90,000

Close Date

Open Until Filled Yes

Job Summary

This Sr. Salesforce Administrator is responsible for the overall management and operations of Sales Cloud, Experience Cloud and some third-party apps for PIVOT Center. They will work closely with business stakeholders to develop and implement solutions that support the business needs. The ideal candidate will have extensive experience in Salesforce administration, be a self-starter, highly independent, and able to manage multiple projects at once.

The Pivot Sales Cloud implementation is heavily customized using native salesforce tools, especially Flows, dynamic field forms, and in some situations APEX . The core use is for CRM , invention disclosure management & assessment, patent docketing, contract life cycle management, government and licensee compliance, financial management, and equity management.

Experience Cloud is used to engage with three external stakeholders – law firms, licensees and University of Utah faculty and staff – each having their own portal and configuration.

Key third-party apps include Conga CLM , Docusign (for Signature) and OwnBackup.

The PIVOT Center serves as a catalyst for on campus discoveries and innovation. We are responsible for all aspects of invention management, patent prosecution, and licensing and bringing important discoveries to market. If you are motivated to make a difference, and enjoy learning about new discoveries in the technological world, you’ll find the high paced atmosphere at the PIVOT Center an exciting place to work.

Benefits

The University of Utah provides a generous and well-rounded package of employee benefits, including:

• Health, dental, and wellness coverage (https://www.hr.utah.edu/benefits/health\\\_wellness.php)
• Automatic and immediately vested 14.2% employer contribution (https://www.hr.utah.edu/benefits/retire\\\_401aPlan.php) to personal retirement account (401a)
• Free public transportation pass (https://commuterservices.utah.edu/uta/) (Utah Transit Authority)
• Generous paid leave time
• Tuition reduction for employee and family members (https://www.hr.utah.edu/benefits/tuition.php)
• See more here: https://www.hr.utah.edu/benefits/

Responsibilities

• Onboard, train and support users of the PIVOT Salesforce org
• Maintain Salesforce org health by managing release updates and regularly conducting health checks
• Train end users or provide documentation on Salesforce release updates
• Conduct regular Salesforce system, IP login range, and software integration audits
• Setup and maintain internal and external Experience Cloud users, roles, profiles, permission sets, permission set groups, public groups, org-wide defaults, sharing rules and Experience Cloud sharing settings
• Implement Salesforce configuration changes, including but not limited to: Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, email alerts, classic email templates, dashboards and reports
• Rebuild/optimize old flows, workflow rules, process builders and replace with Flow
• Monitor, vet, prioritize, and address internal service requests
• Maintain successful Salesforce backups
• Possess a basic understanding of Salesforce order of execution
• Manage Sandbox environments and change deployment between Salesforce orgs
• Create and maintain declarative lookup rollup summaries ( DLRS )
• Collect business requirements and develop them into effective proposals and solutions
• Test developed solutions and document test cases for developed solutions; ensure end-user satisfaction with solutions
• Meet deadlines, communicate delays and clarify ambiguous requirements
• Create, maintain, and enhance documentation on all solutions pertaining to role
• Implement and maintain integrated applications including, Conga CLM , FormAssembly, DocuSign, OwnBackup, Box and APIs to the PIVOT website
• Add and manage licenses to Salesforce, Conga CLM ; add users to DocuSign and the DocuSign Apps Launcher within Salesforce

Minimum Qualifications

Require a bachelor’s degree in a related area, or equivalency (one year of education can be substituted for two years of related work experience), and 3-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Minimum of three years of Salesforce experience
• Active Salesforce Administrator Certification
• Familiarity with Data Loader
• Experience gathering business requirements and translating those requirements into a successful solution
• Proficiency with Salesforce configuration tools, including a deep understanding of custom objects, page layouts, Lightning record pages, workflows, approval processes, Process Builder, Flow builder and validation rules
• Deep understanding of the Salesforce security model, including profiles, permissions, record-level access, field-level access, roles, and hierarchies
• Proficiency with Salesforce reports and dashboards
• Familiarity with and a basic understanding of Apex, custom metadata and custom settings.
• Experience administering Conga CLM including the creation of new templates with merge fields and the creation of Conga Solutions
• Excellent relationship-building skills

Type Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action ( OEO /AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu

For more information:https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: employment@utah.edu ( employment@utah.edu) or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.