Web Customer Support Specialist jobs in Atlanta, GA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Client Support Representative
  • A Customer's Point of View, Inc.
  • Hampton, GA FULL_TIME
  • A Customer’s Point of View is a customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

    ACPVIEW Values:

    · Respect for diversity

    · Clean communication

    · Integrity and honesty

    · Ongoing individual performance

    · Passion for innovation

    · Commitment to the extra mile

    Job Summary

    We are currently looking to add to our team. The ideal candidate for this position will portray excellent verbal customer service skills and can work well within an open team environment. Client Project Support works with our Project Management team, clients, and our network of independent customer service evaluators (aka "mystery shoppers"). In this position you will be recruiting, scheduling, editing, and providing guidance to evaluators; problem-solving, reviewing submitted reports, and tracking project completion rates are all part of your day.

    In this position, you may work as a client's primary contact person in addition to coordinating their program(s), or you may work as part of a larger team.

    Key Competencies

    · Demonstrated proficiency with MS Office, particularly Outlook and Excel. Ability to learn ACPVIEW's proprietary database systems is critical.

    · Mathematical skills to calculate evaluator fees, deductions, and bonuses.

    · Ability to contribute to a positive team spirit.

    · Ability to respond to customer and team needs; to meet commitments.

    · Ability to problem-solve and find creative solutions to problems using available resources.

    · Ability to manage multiple projects at different stages in a deadline-driven environment.

    · Proactive customer service skills with evaluators; you have a sense of urgency in your work approach.

    · Ability to always use professional verbal and written communication. You must be able to use professional language and demeanor even if evaluators are not using the same!

    · Strong organizational skills - you don't fall apart when your workload gets heavier.

    · Strong interpersonal skills - you listen well to others, accept feedback well, and overall, you're a well-liked individual!

    · Ability to pay close attention to small details in communications and in the scheduling process, to catch errors or omissions before they become bigger problems. Emails with consistent spelling mistakes and bad grammar are a deal-breaker in this industry. Poor spoken grammar is also not acceptable (and we're not talking about accents here; we're talking about using slang words, offensive language, and double negatives in one's speech).

    · Ability to handle confidential information in a professional, trustworthy manner. You may be exposed to sensitive information in your work that needs to be respected by you.

    · Ability to stay on top of more than one project that each may be in different stages of completion; to deal with last-minute changes or unexpected issues with projects. It happens from time to time that clients will suddenly change their program objectives requiring you to go in a different direction than before. You don't get hung up on "having your time wasted" when that happens.

    · You must be adaptable to fluctuating deadlines yet still be able to stay focused.

    · Working knowledge of MS Excel is required for this position.

    We offer a business casual work environment in a quiet office setting, a friendly and welcoming team with potential growth opportunities for those who consistently meet and exceed key performance factors. Interviews will be scheduled with applicants who, in our view, meet the above competency criteria.

    A Customer’s Point of View’s office is located in Hampton, GA on the MARTA bus line (route 800). This is an office position.

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 37.5 per week

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

  • 15 Days Ago

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Customer Care Support Representative - Digital Web
  • MSC Industrial Supply Co.
  • Atlanta, GA FULL_TIME
  • Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North...
  • 8 Days Ago

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Call Center Customer Service Specialist
  • East Div Support Center #440
  • Duluth, GA FULL_TIME
  • Position Title: Customer Service Specialist Shift: 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential! Why You Should Join the Service ...
  • 3 Days Ago

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Senior Engineering Tech Support
  • Web Industries Inc
  • Suwanee, GA FULL_TIME
  • POSITION SUMMARYThe mission of the Engineering Technician is to Provide technical support to TPC daily operationsImprove efficiency and robustness of current product linesSupport development of new pr...
  • 16 Days Ago

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Web specialist
  • JobsRUs.com
  • Atlanta, GA FULL_TIME
  • Job Title : Web Development Specialist Location : Atlanta, GA (Remote) Pay : $45 / hr Schedule : Work independently and check in with clients on an as-needed basis May need to be on call. Summary : Ar...
  • 28 Days Ago

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Customer Support Specialist
  • Dynamic Technical Formulations
  • Alpharetta, GA FULL_TIME
  • Now Hiring! Customer Support Specialist Job Type: Full time / On-site Schedule: Monday - Friday: 7:30 am- 4:00 pm Salary: $40-60K per year Who We Are: The mission of Dynamic Technical Formulations is ...
  • 20 Days Ago

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0 Web Customer Support Specialist jobs found in Atlanta, GA area

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Customer Support Specialist
  • Small family business
  • Lawrenceville, GA
  • Job Description Job Description United Staffing Service has an open position for a Customer Service - Receptionist. Prev...
  • 3/29/2024 12:00:00 AM

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Customer Support Specialist
  • Vaco Los Angeles, LLC
  • Alpharetta, GA
  • Customer Support Specialist in Alpharetta, GA at Vaco **Location:** **Experience:** Not Specified **Job Description** Va...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • Mariana Tek
  • Atlanta, GA
  • **Customer Support Specialist** * Washington, DC, USA * Employees can work remotely * Full-time * Role type: Individual ...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • Componentcontrol
  • Atlanta, GA
  • ** Customer Support Specialist** **Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO001633 Showing...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • Q-Matic AB
  • Duluth, GA
  • **Customer Support Specialist** Client Success-Support Duluth, Georgia Minimum Experience **Mid-level** The Customer Sup...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist
  • Corridor
  • Atlanta, GA
  • ** Customer Support Specialist** **Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO001633 Showing...
  • 3/28/2024 12:00:00 AM

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Customer Support Specialist-Bilingual
  • Q-Matic AB
  • Duluth, GA
  • **Customer Support Specialist-Bilingual** Client Success-Support Duluth, Georgia Minimum Experience **Mid-level** The Cu...
  • 3/28/2024 12:00:00 AM

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Registered Client Service Associate (Atlanta)
  • Oppenheimer & Co. Inc.
  • Atlanta, GA
  • Who We Are: Oppenheimer & Co. Inc. ("Oppenheimer") is a leading middle-market investment bank and full service broker-de...
  • 3/27/2024 12:00:00 AM

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$51,341 to $72,173
Atlanta, Georgia area prices
were up 1.4% from a year ago

Web Customer Support Specialist in Charlotte, NC
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February 08, 2020