Web Customer Support Specialist jobs in Boulder, CO

Customer Support Specialist

Job Description

Independent Power is an established solar, electrical, and HVAC company, based in Boulder, CO, since 1997. We pride ourselves on having the best talent, the best culture, and the best service in the area. We're on a mission to electrify the world with clean energy and help customers move towards modern, energy-saving technologies for power, heating, and cooling their homes.

As a Customer Support Specialist, you will play a pivotal role in engaging with prospective customers, facilitating the sales process, and ensuring exceptional customer experiences within the renewable energy marketplace. Your responsibilities will include customer interaction, lead qualification, documentation, sales team support, product knowledge, analytics, process improvement, customer follow-up, and compliance.

We seek out team members who act with positivity, customer care, a mindset of continuous improvement, and are rooted in our local community.

If you're skilled at coordinating and juggling a variety of projects, you love taking care of people, and you want to work directly in impacting climate change and carbon reduction, join us!

Duties & Responsibilities

• Engage with prospective customers across various communication channels.
• Qualify leads and distribute them to the appropriate salesperson.
• Provide general information about Independent Power solar solutions, differentiators, and the company’s processes within the solar and greater electrification market.
• Collaborate closely with the sales team to ensure they have necessary resources and information to meet targets effectively.
• Stay updated with Independent Power products and services to address customer inquiries effectively
• Collaborate with multiple departments to continuously improve sales support processes, systems, and documentation.

Related Experience and Educational Requirements

• Strong organizational and time management abilities
• Strong problem solving skills
• Excellent communication and interpersonal skills
• Proficiency in Salesforce or Similar CRM software
• Ability to analyze data and generate insights
• Proactive attitude towards process improvement and customer satisfaction
• Proven experience in customer support, sales support, or a related role.

This position offers an exciting opportunity to be at the forefront of the residential solar industry, contributing to the growth and success of our company while ensuring unparalleled customer satisfaction.

Pay & Benefits

Compensation:

$40,000-$50,000 Profit Sharing 4% 401K match $425/month for Healthcare Benefits

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Unlimited Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boulder, CO 80304: Reliably commute or planning to relocate before starting work (Required)
• Role Type: Hybrid

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Boulder, CO 80304