Web Customer Support Specialist jobs in Columbus, OH

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist
  • The Greentree Group
  • Reynoldsburg, OH FULL_TIME
  • Customer Support Specialist
    • Are you a customer service enthusiast who loves solving complex problems?
    • Do you have a keen eye for detail and excellent analytical skills?
    • Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
    If so, we have an exciting opportunity for you at The Greentree Group!
    WHO WE ARE
    The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.
    What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
    We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.
    Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
    ABOUT THE OPPORTUNITY
    As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
    SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
    • Providing Enterprise Customer Service Center support including help desk assistance.
    • Providing assistance to users in executing system functions and business processes.
    • Providing guidance for customers on completing tasks correctly.
    • Executing case management duties on tactical tasks and activities.
    • Providing documentation support.
    • Providing high-level and in-depth analysis of customer care processes.
    MINIMUM QUALIFICATIONS:
    • Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
    • Minimum one (1) to three (3) years' experience in a business environment.
    • Strong customer service and support skills.
    • Exceptional organizational and time management skills.
    • Ability to work well independently and as part of a team.
    • Strong problem-solving, analytical and communication skills.
    • Excellent written and oral communications skills.
    • Candidates must be U.S. Citizens.
    DESIRED QUALIFICATIONS:
    • Help Desk software experience.
    • Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
    • Previous experience in a Consulting capacity.
    We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.
    Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
    Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
    Salary Range: $40,000 to $60,000
    Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.
    Top Benefits
    Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs
    Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
    Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
    Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
  • 21 Days Ago

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Customer Support Specialist
  • Reveleer
  • Albany, OH FULL_TIME
  • Customer Support SpecialistPosition Onsite - New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater...
  • 5 Days Ago

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Customer Support Specialist
  • Son Informaton Systems
  • Columbus, OH PART_TIME
  • Job description Summary Son Information Systems is a mission-driven small business that has been providing custom software and consulting services since 2001. Our case management system, FHASES, is us...
  • 5 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Columbus, OH FULL_TIME
  • The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitabilit...
  • 10 Days Ago

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Customer Support Specialist - FT
  • At Home
  • Hilliard, OH FULL_TIME
  • $16.00-18.00/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 1 Month Ago

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Customer Support Specialist - PT
  • At Home
  • Columbus, OH PART_TIME
  • The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitabilit...
  • 1 Month Ago

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0 Web Customer Support Specialist jobs found in Columbus, OH area

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Registered Client Service Associate (Pickerington, Ohio)
  • Oppenheimer & Co. Inc.
  • Pickerington, OH
  • Who We Are: Oppenheimer & Co. Inc. is a diversified financial services firm, offering a wide array of investment banking...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Columbus, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/27/2024 12:00:00 AM

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Client Service Associate (Pickerington, Ohio)
  • Oppenheimer & Co. Inc.
  • Pickerington, OH
  • Who We Are: Oppenheimer & Co. Inc. is a diversified financial services firm, offering a wide array of investment banking...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist
  • OCLC, Inc.
  • Dublin, OH
  • Customer Support Specialist page is loaded **Customer Support Specialist** **Customer Support Specialist** locationsDubl...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Columbus, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Columbus, OH
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Columbus, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$51,324 to $72,150
Columbus, Ohio area prices
were up 1.3% from a year ago

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