Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Company Overview
Recognized for their leadership within the emergency response, humanitarian, commercial, and military markets, the Western Shelter and CrewBoss suite of brands develop and manufacture equipment and gear critical to the mission-driven focus of our customers. With over three decades behind us, and hundreds of employees within our multiple locations, we aspire to continually grow and hire like-minded talent that is passionate, dedicated, and team oriented.
Role Overview
The CrewBoss Customer Support Specialist works to develop and maintain relationships with direct customers, and distributors of CrewBoss products by aiding them with product and pricing questions, responding to order requests, entering and revising orders as needed, and enhancing customers overall experience with the company. They help to increase sales, and aid customers primarily through the utilization of the phone and other verbal and written forms of communication, such as email. They are expected to provide product knowledge and ensure customer satisfaction in all areas of the business. They also provide support to procurement regarding outside products and materials. This position reports to the CrewBoss VP of Sales.
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0 Web Customer Support Specialist jobs found in Eugene, OR area