Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
The National Center for Construction Education and Research is looking for a detailed oriented person to provide Tier 2 customer support. This position is part of the escalation team within our customer service department and will be responsible for handling complex and niche type support cases. This person will troubleshoot customer issues to identify the root cause and resolve complicated issues. Although much of the work will be done behind the scenes, the ideal candidate will possess excellent communication skills to work directly with internal staff and customers.
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0 Web Customer Support Specialist jobs found in Gainesville, FL area