Web Customer Support Specialist jobs in Green Bay, WI

• Our products to be the gold standard
• Our words to be true
• Our claims to be honest,
• Our actions to have integrity.

• Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets.
• Proactively notify customers and/or brokers of shortages, order changes and other issues related to their purchase orders.
• Assist customers and/or brokers with inquiries related to product availability, specifications, prices and discounts
• Work with customers and internal cross functional teams to address and correct customer fines/fees, price  mismatches and service shortfalls.
• Collaborate with transportation, warehouse, production planning, inventory and sales to achieve customer satisfaction.
• Demonstrate professional communication and follow through in all internal and external verbal and written exchanges.
• Serve as a resource to Sales and other cross functional teams.
• Develop a trusted advisor relationship with assigned customers. Understand and document each customer’s expectations and strive to meet or exceed those expectations.
• Maintain current, accurate and thorough Standard Operating Procedures (SOPS).
• Keep current vendor guides/agreements on file. Review, understand and document the customer expectations outlined in the guides.
• Execute and review routine customer account reporting to ensure compliance and accuracy, such as: the discontinued items report; pricing reviews; fill rate report; and fine/fee analysis.
• Continually assess tasks and processes to find opportunities for improvement, efficiency, accuracy and cost savings.
• Achieve expert level SAP understanding. Execute transactions with speed and accuracy. Keep customer account data accurate and relevant.
• Customer management may include the following:
  • Customer Web portal navigation for PO processing and other customer service related functions
  • Customer “Scorecard” reports from portals, data subscription services etc.
  • Strategic account administration and transaction management
  • Order Dog and Scan Genius management
  • New store opening orders
  • SAP projects and updates
  • Routine and ad hoc BI reporting

• Intermediate knowledge and use of Microsoft Word, Outlook and Excel
• Excellent organization and communication skills.
• Ability to balance multiple priorities and meet deadlines in a fast-paced environment.
• Ability to prioritize; problem solve; and think critically in a dynamic environment

• High school diploma or general education degree (GED). Associates degree or Bachelor’s Degree preferred.
• A minimum of two years’ customer service, clerical office work and/or sales experience is required.
• SAP or other ERP software experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)