Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Customer Support Specialist 2nd shift
Location: Indianapolis, IN
Duration: 12 month contract
Job Description:
Provide operations support to the Roche Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Who You Are:
Job Type: Contract
Salary: $20.00 - $26.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
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Ability to Relocate:
Work Location: In person
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0 Web Customer Support Specialist jobs found in Indianapolis, IN area