Web Customer Support Specialist jobs in Kansas City, KS

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Kansas, KS FULL_TIME
  • Join Our Team Today!

    We are offering a $1000 sign on bonus!!!

    • Looking to kick start a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities

    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:

    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene
    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off
  • 8 Days Ago

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Customer Support Specialist
  • TEKsystems
  • Olathe, KS FULL_TIME
  • Description:Responsible for daily communications with assigned customersDaily email correspondence and phone calls regarding requests for information and general load trackingLogging into customer por...
  • 23 Days Ago

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Customer Support Specialist
  • Systemair NA
  • Lenexa, KS FULL_TIME
  • DescriptionAt Systemair, we have a passion for indoor air quality. We are constantly striving to provide ventilation solutions that improve health and productivity in an energy-efficient and sustainab...
  • Just Posted

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Customer Support Specialist
  • Flight Schedule Pro
  • Overland Park, KS FULL_TIME
  • Flight Schedule Pro is looking for a resourceful & helpful Customer Support Specialist to join our growing aviation software company. At Flight Schedule Pro, you’re not just a number . . . you’re a ke...
  • Just Posted

A
Customer Support Specialist - PT
  • At Home
  • Olathe, KS PART_TIME
  • $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • 9 Days Ago

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Customer Support Specialist
  • Kicksite
  • Overland Park, KS FULL_TIME
  • Customer Support Specialist We are seeking a talented Customer Support Specialist to join our dynamic website team. In this role, you will play a crucial part in ensuring our website clients receive e...
  • 12 Days Ago

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0 Web Customer Support Specialist jobs found in Kansas City, KS area

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Customer Support Specialist (40)
  • Uhlig LLC
  • Overland Park, KS
  • **Customer Support Specialist (40)** * 8455 Lenexa Dr, Overland Park, KS 66214, USA * Full-time * Department: HOA Operat...
  • 3/28/2024 12:00:00 AM

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Direct Markets Customer Support Specialist
  • Zurich Insurance Group
  • Overland Park, KS
  • ** Direct Markets Customer Support Specialist** 77483 Your work at Zurich Now is the time to move forward and make a dif...
  • 3/28/2024 12:00:00 AM

A
Customer Support Specialist
  • ACADENTAL INC
  • Overland Park, KS
  • Job Description Job Description Are you a people person with excellent communication skills? Do you enjoy helping others...
  • 3/27/2024 12:00:00 AM

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Customer Support Specialist
  • EquipmentShare
  • Kansas City, KS
  • **Customer Support Specialist** at EquipmentShare Kansas City, KS ****EquipmentShare is Hiring a Customer Support Specia...
  • 3/27/2024 12:00:00 AM

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Bilingual Client Account Representative II
  • Boulo Solution
  • Kansas City, MO
  • HYBRID | FULL-TIME Boulo Solutions is partnering with a Kansas City, MO company looking to hire a Bilingual Client Accou...
  • 3/26/2024 12:00:00 AM

Z
Customer Support Specialist - Work From Home>
  • Zip
  • Kansas City, MO
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Kansas City, MO
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Independence, MO
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$51,253 to $72,049
Kansas City, Kansas area prices
were up 1.7% from a year ago

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