Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
op 3 Skill Sets
1. Professional Development Training Experience
2. Educational Technology Solutions Design
3. Implementation of Educational Technology Software in K12 (Google, Microsoft, Apple, etc?)"
Education Requirement: BA or BS with education focus
Years of experience: 5 years minimum
Samsung Education Coach
Job Expectation:
? Pre-sales support of all customer demonstrations and proof of concepts for display technology,
software and services primarily focused on interactive flat panel displays.
? Support events, shows, and customer/partner engagements.
? Post-sales training/professional development delivery in the education vertical.
? Provide professional development and on-going support to Samsung education customers and
build long term relationships acquiring future hardware, software and services sales.
? Deliver in-person and virtual demonstrations in front of educators and district personnel for
K12 and Higher Education institutions.
? Gather customer requirements and develop customized professional development offerings
focused on learning outcomes to improve student engagement and teacher effectiveness.
? Strong organizational skills with the ability to prioritize and maintain a focused execution to
manage a regional territory.
? Be a Samsung advocate and raise awareness with all education accounts with hardware,
software, services and professional development.
Experience Required:
? Live in the near a large metro area with access to a major airport and travel will be 80%.
? Minimum 5 years of teaching experience in a classroom and teaching certification is required.
? Bachelor's Degree is required.
? Strong understanding of education pedagogy and technology requirements with demonstrated
success of delivering high quality professional development.
? Embrace technology and experience with training and lesson development.
? Excellent organizational, planning and follow-up skills.
? Must be able to work independently as well as with the existing sales team.
? Creative individual with high energy and a can-do attitude.
? Excellent public speaking and written communication skills.
? Ability to travel within assigned geographic territory (up to 80% of the time). Overnight travel
may be required.
? The ability to move and transport equipment (under 75lbs) may be required.
? Google Workspace and Microsoft Office skills required.
Job Type: Contract
Pay: $45.00 - $50.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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