Web Customer Support Specialist jobs in Monroe, LA
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Bilingual Customer Support Specialist (FT)
- Origin Bank
-
Ruston, LA
FULL_TIME
-
Summary:
Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties.Duties and Responsibilities include the following:- Fluent in speaking English and Spanish.
- Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc.
- Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
- Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
- Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
- Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
- Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
- Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
- Adds special instructions, notes and customer comments to accounts.
- Handles rate inquiries for deposits.
- Uses “Product Profiles” to handle various requests for all account types and services.
- Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
- Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
- Provides backup support to switchboard.
- Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Supervisory Responsibilities:This job has no supervisory responsibilities.Competencies: To perform the job successfully, an individual should demonstrate the following competencies:- Analytical and Design - Collects and researches data; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
- Interpersonal Skills/Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments; Maintains confidentiality; Listens to others without interrupting.
- Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests.
- Organizational Support - Follows policies and procedures; Supports organization's goals and values.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
- Quality and Quantity - Demonstrates accuracy and thoroughness; Completes work in timely manner.
- Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed.
- Attendance/Punctuality and Dependability - Is consistently at work and on time; Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.Computer Skills:To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Excel. Ability to use bank-specific software such as MPC, IBS, ADP, etc. Ability to use basic office machines.Other Skills:General knowledge of internal transfers/payments, E-Statements, P2P, External Transfers, Personal Finance Manager/Yoodle, Bill Pay and new enhancements. Fluent in speaking Spanish.Bank Culture/Customer Service Skills:Promotes the Bank’s culture, including the support of our Brand promise and Core Values.Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.Work Environment: The noise level in the work environment is usually moderate.
Origin Bank is an equal opportunity employer based not discriminate in hiring or employment based on race, color, sex, age, marital or veteran status, non-job related dis, ability, religion, national origin, genetic information, or any other basis protected by law. - 1 Month Ago
Customer Service Representative
- Customer Service Professionals
-
El Dorado, AR
FULL_TIME
- We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibil...
- 28 Days Ago
Analyst-Customer Support IT
- Kinder Morgan
-
West Monroe, LA
FULL_TIME
- Primary purpose: This hybrid role will consist of Help Desk and Field Desktop Support functions. This position is to effectively support the company’s complex computing infrastructure and business sol...
- 26 Days Ago
Telecalling |Customer support
- Mekyek
-
Epps, LA
PART_TIME,FULL_TIME
- Position Name: Tele callersNumber Of Positions: 30Job type: Work from officeAddress: Udhoy Vihar,GurugramWorking Days: 6Salary : 18,000-21,000 per monthLanguage: English & HindiSkills: Good Communicat...
- 1 Month Ago
Family Support Specialist
- The Center for Children and Families
-
Monroe, LA
FULL_TIME
- Family Support Specialist Non-exempt | Full-time Monroe, LA serving NELA 36-40 hours (nights & weekends) $32,000-34,000 / annual Reports to: Lead Family Support Specialist Revised September 1, 2023 Jo...
- Just Posted
IT Support Specialist
- El Dorado School District
-
El Dorado, AR
FULL_TIME
- JOB DESCRIPTION Job Title: IT Support Specialist Reports to: Technology Director Wage/Hour Status: Non-exempt Length of Contract: 249 Salary: $39,492 - $54,492 Primary Purpose: The IT Support Speciali...
- 6 Days Ago
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0 Web Customer Support Specialist jobs found in Monroe, LA area
Relief Customer Service Representative Driver
- AmeriPride Services
-
Monroe, LA
- The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Waste Connections
-
Monroe, LA
- We are looking for a Customer Service Representative to join the team at our Hauling site in Monroe, LA. The schedule is...
- 4/23/2024 12:00:00 AM
Relief Customer Service Representative Driver
- Vestis
-
Monroe, LA
- The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly mot...
- 4/22/2024 12:00:00 AM
Relief Customer Service Representative Driver
- Aramark Uniform
-
Monroe, LA
- ** Relief Customer Service Representative Driver** **Job Category****:** In Unit-Service-Rte Suppt **Requisition Number*...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Havepurpose
-
Monroe, LA
- **Customer Service Representative** **Location:** Monroe, LA, US, 71201 **Company:** Purpose Financial * Competitive Wag...
- 4/21/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Bastrop, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
Customer Service Engineer
- Worldwide TechServices LLC
-
Monroe, LA
- Title Customer Service Engineer Description Job Summary The Customer Service Engineer - is an intermediate position that...
- 4/20/2024 12:00:00 AM
Customer Service Sales Specialist
- InsuraTec Services Group
-
Monroe, LA
- Customer Service Sales Specialist Location: Remote (Work From Home) Key Responsibilities: Provide outstanding customer s...
- 4/20/2024 12:00:00 AM
About Monroe, Louisiana
Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count.
Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$47,245 to $66,415
Monroe, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Web Customer Support Specialist do?
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February 08, 2020