Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
JOB SUMMARY:
This position performs a number of administrative support and customer service tasks to ensure efficient operation of the office environment. Specific duties and responsibilities may include but not limited to:
JOB RESPONSIBILITIES:
· Answering phone calls, transferring callers as appropriate
· Greeting customers, vendors and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
· Monitoring and ordering inventory and supplies for the office
· Manage incoming and outgoing correspondence including emails, faxes, mail and packages
· Filing and organizing records, invoices and other important documentation
· Applying customer payments to accounts accurately
· Researches and resolves customer billing questions
· Processes credit card payments
· Maintains customer accounts and records
· Prepares daily bank deposits
· Receiving and dispatching customer orders/coordinates with bulk fuel drivers
· Submitting work orders and scheduling repairs for service department
REQUIREMENT:
· Excellent customer service and phone etiquette
· Strong organizational skills and excellent follow-through
· Strong attention to detail and time management skills
· Timeliness and promptness with attendance, assignments and correspondence
· Show initiative to continue learning and develop skills
· Ability to assist all departments with administrative duties as needed
· Uphold Dooley’s Petroleum Inc.’s policies and procedures to meet company standards
QUALIFICATIONS:
· Administrative Assistant or Receptionist in a busy industry and office environment
· 2 or more years of customer service experience required
· Proficiency with Microsoft office applications is expected
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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