Web Customer Support Specialist jobs in Santa Maria, CA

Job Summary

Reporting to the Director of Web Strategy and Development, the Web Specialist is a member of UCM Web Team and provides expertise in the use of Drupal and the Enterprise Web design system to users and content creators throughout the university. The candidate will also serve part time as Scrum Master for the UCM Web Team. The ideal candidate can draw on experience working in an Agile team to facilitate the Scrum process and has a wide breadth of experience using a CMS in a complex academic setting to serve the institution’s marketing strategy, and working directly with stakeholders.

Department Summary

University Communications and Marketing (UCM) serves as the ambassadors, stewards and protectors of Cal Poly’s reputation and brand. We tell the story of what sets the university apart, such as the power of Cal Poly’s hands-on, Learn by Doing philosophy; the achievements of its accomplished students, faculty, staff and alumni; and its spectacular location on the Central Coast of California that allows its people to make impacts locally, throughout California and around the world.

Key Qualifications

• Serves as Subject Matter Expert on the Enterprise Web design system and standards, as well as the Drupal implementation, for stakeholders and partners outside of UCM.
• Serves as UCM Web Team primary point of contact and provides customer support and training for campus web community.
• Consults with campus web community stakeholders regarding how best to deploy web content.
• Serves as Scrum Master, facilitating Scrum meetings to help the team stay focused, reach consensus, and to identify and remove obstacles.

Education and Experience

• Bachelor's degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis.

Salary and Benefits

Anticipated Hiring Range: $80,000 - $90,000 annually 

Classification Range: $56,136 - $138,564 annually 

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.