Web Customer Support Specialist jobs in Seattle, WA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

Recently Added Web Customer Support Specialist jobs

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ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service
  • Amazon Web Services, Inc.
  • Seattle, WA FULL_TIME
    • Associate Degree OR A or Network or Security
    • 1 year experience in Customer Service and/or Account Management working with high-profile customers
    • 1 year of advanced Excel (pivot tables, vlookup and other formulas)
    • Current, active US Government Security Clearance of TS/SCI with Polygraph
    Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform?

    AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.

    As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems.

    In addition, your responsibilities will include, but will not be limited to, the following:

    • Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
    • Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback
    • Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
    • Educate customers on reporting options, alerts and budgets.
    • Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
    • Working with customer support peers around the globe to ensure a consistent and high-quality level of support
    • Driving projects that improve customer interactions with AWS account and billing information
    • Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
    • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
    • Assisting with Enterprise customer communication during AWS critical launches and support events
    • Assuming responsibility for developing detailed knowledge about AWS specific product and features
    • Work with AWS teams to drive resolution of issues for customers
    • Making sure internal knowledge reference pages are updated
    This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

    About the team
    Work/Life Balance
    Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

    Mentor-ship & Career Growth
    Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.

    Inclusive Team Culture:
    Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

    We are open to hiring candidates to work out of one of the following locations:

    Herndon, VA, USA | Seattle, WA, USA

    • Experience in leadership and/or account management positions
    • A drive to dig into the details of a system or process to solve customer problems
    • Proven success in a fast paced support environment
    • Demonstrated success driving cross-functional deliverables
    • SQL and/or other relational database experience
    • Strong fluency with Web Technologies and the Internet
    • Understanding of cloud based compute and storage concepts
    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $41,400/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
  • 26 Days Ago
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Web/Video Support Specialist
  • City of Shoreline
  • Shoreline, WA PART_TIME
  • Shoreline is an inclusive City that endeavors to build a work culture which embraces diversity, encourages participation, and promotes equity. First review of applications will be on March 11th. The C...
  • 15 Days Ago
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Technical Editor, AWS Support
  • Amazon Web Services, Inc.
  • Seattle, WA FULL_TIME
  • 3 years of developmental and copy-editing experience with highly technical developer or systems administration documentation. 1 years of developing and upholding editorial standards across teams and d...
  • 2 Months Ago
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Principal Applied Scientist, AWS Support Kumo
  • Amazon Web Services, Inc.
  • Bellevue, WA FULL_TIME
  • Graduate degree (MS or PhD) in Computer Science, Electrical Engineering, Mathematics or Physics or related field. 7 years of experience in AI and Machine Learning in industry. Proven experience with a...
  • 3 Days Ago
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Technical Writer, AWS Support Knowledge Center
  • Amazon Web Services, Inc.
  • Seattle, WA FULL_TIME
  • 3 years of experience as a technical editor or writer of technical documentation. 3 years of experience delivering content publication plans or managing multiple projects. 2 years of experience using ...
  • 30 Days Ago
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North America GTM Specialist SA Leader - Core Services
  • Amazon Web Services, Inc.
  • Seattle, WA FULL_TIME
  • 10 years design/implementation/consulting experience of distributed applications 7 years management of technical, customer facing resources 10 years’ experience leading high performance technical team...
  • 22 Days Ago
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0 Web Customer Support Specialist jobs found in Seattle, WA area

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Client Service Associate - Wealth Management
  • Willis Eckfeldt
  • Mercer Island, WA
  • Job Description Job Description Willis Eckfeldt, a personal financial planning, and investment firm in Mercer Island, is...
  • 4/19/2024 12:00:00 AM
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Client Services Associate
  • SPS North America, Inc
  • Bellevue, WA
  • Job Details Level Entry Job Location AZSEA 104 - Bellevue, WA Position Type Full Time Salary Range $22.11 Hourly Job Cat...
  • 4/18/2024 12:00:00 AM
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Client Service Associate - Wealth Management
  • All Things HR, LLC
  • Mercer Island, WA
  • Willis Eckfeldt, a personal financial planning, and investment firm in Mercer Island, is searching for a Client Service ...
  • 4/18/2024 12:00:00 AM
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Customer Support Specialist - Work From Home>
  • Topstep
  • Renton, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM
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Customer Support Specialist - Work From Home>
  • Topstep
  • Edmonds, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM
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Customer Support Specialist - Work From Home>
  • Topstep
  • Lynnwood, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 4/18/2024 12:00:00 AM
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Customer Service Operations Specialist
  • ACL Digital
  • Mukilteo, WA
  • Duration: 6 months (with possible extension) Position Responsibilities: • Successful training completion is a contingenc...
  • 4/17/2024 12:00:00 AM
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Client Account Representative - West Coast | Remote
  • Power Pay
  • Seattle, WA
  • Job Description Job Description Great opportunity to join our growing company! New opportunity to join our growing compa...
  • 4/15/2024 12:00:00 AM
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About Seattle, Washington

Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$57,837 to $81,305
Seattle, Washington area prices
were up 2.8% from a year ago
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What does a Web Customer Support Specialist do?

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