Web Customer Support Specialist jobs in Sumter, SC

Work Where it Matters

RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.

As a RiverTech employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

9 AF (AFCENT) is USCENTCOM’s air component command to support critical planning and execution functions, during peacetime, contingencies, and wartime functions. The 9 AF (AFCENT) A3, Director of Operations, is (AFCENT)’s Operational Planning Team (OPT) lead for all basing options and planning Combat Operation Actions for all directorates. (AFCENT) A3 as the lead in these areas directly supports USCENTCOM’s ability to respond to requirements for the war fighter. The purpose of this effort is to provide the required systems engineering, operational planning, support functions, training, and integration to 9 AF (AFCENT) A3 in their support of USCENTCOM mission requirements going forward.

Job Responsibilities:

• Schedules, organize, monitors, and evaluates unit exercises to maximize training.

• Assist with identifying and publishing unit AOC divisional, team, and positional training requirements and processes to be exercised during recurring training events and exercises.

• Develop and validate field designed scenarios and associated exercise and training materials.

• Attend planning conferences to include development, initial, mid, and final planning conferences for at least four exercises per year.

• Assist in the evaluation of the supporting exercise training systems as they impact training.

• Lead and train unit exercise control cells in support of monthly local unit exercises (minimum of 4 annually).

• Provide monthly training on unit simulation and communications equipment to include Part Task Trainer and any other modeling and simulation capability provided to unit.

• Assist in development and maintenance of the MSEL for locally generated unit exercises, higher headquarters exercises or training scenarios.

• Perform as trainers of unit personnel on site and at deployed exercise locations for at least two (2) exercises per year.

• Assist in the planning and execution of at least four (4) major exercises per year.

Minimum Qualifications:

• Bachelor's degree in any field or five (5) years of experience with the Air Operations Center or Theater Air Control System (TACS) is mandatory.

• Three years of experience at the USAFCENT, NAF or other service equivalent headquarters level.

• Contract personnel must be familiar with the AOC Weapon System and AOC operational training requirements and have at least five years of experience in an AOC or TACS.

• Must be capable of working independently and must be able to review current and future training and exercise plans, AF instructions, and joint publications with the purpose of making recommendations on improving them as well as incorporating them into unit training programs.

• Must be skilled in the use of software/hardware/e-mail systems (Microsoft Office) currently in use by USAFCENT.

• Must possess a US Top Secret/SCI clearance.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Education & Training

Travel: Yes, 25 % of the Time

Organization: RiverTech, LLC

Clearance: TS/SCI

Shift: Day Job

Work Type: On-Site

Req ID: RIV02963