Web Product Manager jobs in Fitchburg, MA

Web Product Manager guides and manages the lifecycle of new technology products or feature enhancements. Develops product concepts and designs to facilitate market needs and user requirements. Being a Web Product Manager conducts research and develops a good understanding of the customer's needs, new technologies, trends in the market, and competitors. Develops requirements documents, functional specifications, and mock-ups to clearly illustrate product ideas and concepts. Additionally, Web Product Manager participates in all phases of the product development lifecycle, including analysis, design, testing, and integration of products and introducing products to the market. Requires a bachelor's degree. Typically reports to a manager. The Web Product Manager occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Product Manager typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Web Marketing Support Manager
  • Worcester Polytechnic Institute
  • Worcester, MA FULL_TIME
  • JOB TITLE
    Web Marketing Support Manager

    LOCATION
    Worcester

    DEPARTMENT NAME
    Marketing Technology

    DIVISION NAME
    Worcester Polytechnic Institute - WPI

    JOB DESCRIPTION SUMMARY
    The Web Marketing Support Manager is responsible for overseeing the marketing helpdesk and providing web technical support and training to WPI internal users to ensure published content meets the university's content, branding, usability, user experience, SEO, and web accessibility compliance standards on a wide range of web marketing platforms (web, email, webform) supported by Marketing Communications.

    WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

    JOB DESCRIPTION

    Responsibilities:
    • Provide technical support, recommendations, create and manage technical documentation to help users publish, update and maintain content on a wide range of digital publishing platforms
    • Be the first point of contact for technical support and provide training to internal users for the university's content management platforms (Drupal, Wordpress), email marketing system (Mailchimp), and web forms (FormSite).
    • Provide in-person/training, workshops, and customer service support to campus partners, maintain and update existing systems documentation and training documentation (on-demand videos) for Drupal and Wordpress as necessary.
    • Provide first-line web technical support to end users on a variety of issues.
    • Provide critical technical support and expertise to the Marketing Communications division teams (Content, Internal Communications, and Public Relations) to create and publish pages, news stories and press releases in Drupal, with sometimes tight time constraints.
    • Develop content and publish the quarterly Drupal CMS newsletter to provide updates, tips and how tos to CMS users.
    • Serve as the primary technical contact, assisting the Marketing Internal Communications team with the creation and publishing of the WPI Today email sent daily to all employees.
    • Manage the publishing of content on the WPI interactive maps (Campusbird) as well as additional systems necessary to the publishing of content on WPI digital web properties (captioning, digital asset management, etc.).
    • Respond to technical and content related inquiries primarily via email, phone, remotely (video conferencing, training videos, phone, email using a help desk support application) and provide training to campus partners as necessary (one-on-one or group training via Zoom or in-person).
    • Responsible for overseeing, providing training and maintaining technical documentation for the Marketing Communications student helpdesk, prioritizing their tasks using the WPI ticketing system (Cherwell) and our internal project management platform (Gitlab).
    • Continuously measure the success and efficiency of the current training curriculum and update as required to ensure best practices are followed.
    • Provide feedback from campus partners to the marketing operations team related to helping improve or adding new CMS functionalities to meet the university and marketing department's needs, and suggestions for improvements or reporting issues for any of the web marketing platforms.
    • Create and maintain documentation and training materials to educate users across the different web marketing platforms supported by Marketing Communications.
    • Collaborate with other divisions to ensure that all website content is aligned with the university's goals and objectives.
    • Web accessibility, usability and user experience: in collaboration with the Digital Marketing and Web teams, you will implement and provide recommendations to internal CMS users to ensure content they publish meets usability, user experience (UX) and SEO standards. You will also ensure that wpi.edu provides a similar experience for everyone, including users with disabilities. You will stay informed, identify and help prioritize the implementation of any new required Web Content Accessibility Guidelines (WCAG). You will gain new knowledge and expertise by attending online webinars and staying engaged with our web accessibility technology partner.


    Additional Responsibilities:
    • Create detailed and accurate description of customer problems, troubleshooting steps and resolutions. Document, track, and monitor the problem to ensure a timely resolution and escalate to leadership as needed.
    • Hire, train, schedule, and supervise WPI students to serve as technical and customer service support on CMS Help Desk
    • Grant access rights to content publishers who have received training and the proper authorization.
    • Creates web forms with payment processing capabilities.
    • Work with cross-division functions to ensure that design and delivery of training support for campus partners is aligned with goals. Assist with creating new training materials and deliver on-site training for internal campus audiences.
    • Additional web related duties such as implementing shorturls or setting up redirects
    • Other duties as assigned.



    Requirements:
    • Bachelor's degree, or the equivalent combination of education, training and, experience.
    • 2-4 years help desk support or similar experience required.
    • 2-4 years CMS experience: Wordpress or Drupal preferred
    • Exceptional customer service skills, including oral and technical written communications.
    • Excellent interpersonal and effective communication skills with a strong customer service orientation and the ability to interact effectively with all levels of staff and faculty in the university community.
    • Experience in Mailchimp or similar email marketing platform
    • Excellent organizational and problem-solving skills.
    • Supervisory experience a plus
    • Understanding of SEO (meta tags, tagging, keyword optimization), image and link optimization, etc.
    • Experience with HTML and coding standards
    • Ability to multi-task and think and respond in a timely manner. Need to be able to change gears quickly and work efficiently when responding to multiple support tickets on a variety of products.
    • Ability to communicate effectively to audiences of varying technical knowledge and abilities.
    • Experience creating and maintaining training documentation.
    • Experience as a trainer/educator for technical products.
    • Solid technical proficiency with the ability to install, utilize and troubleshoot a variety of operating systems and web applications.
    • Ability to deliver product and technology-based training to a variety of different learners.
    • Ability to adapt to evolving products and technology.
    • Knowledge of Web Consortium's Web Content Accessibility Guidelines (WCAG) Standards.
    • Experience with implementation of web accessibility standards (WCAG 2.0). Web Accessibility certification a plus.
    • Experience with accessibility testing experience with at least one of the following screen readers: NVDA, JAWS, VoiceOver a plus.
    • Ability to work collaboratively and effectively within a team environment.
    • An ability to take initiative and work with limited direction.
    • Willingness to learn and adapt quickly.


    To apply, please submit a cover letter and resume for consideration.

    FLSA STATUS
    United States of America (Exempt)

    WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

    To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Web-Marketing-Support-Manager_R0002413

    About WPI
    WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

    Diversity & Inclusion at WPI
    WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.

    jeid-db18b9d334be6b40bb46b3efbb95cd93
  • 1 Day Ago

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Need Web & Communications Manager
  • 360 IT Professionals
  • Shrewsbury, MA FULL_TIME
  • Company DescriptionThis is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Serv...
  • 15 Days Ago

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Branch Manager
  • GS Product Solutions
  • Worcester, MA FULL_TIME
  • Benefits: 401(k) Bonus based on performance Health insurance Opportunity for advancement Paid time off GS Product Solutions is seeking a working Branch Manager for a growing staffing agency in Worcest...
  • 9 Days Ago

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Supply Chain Business Analyst
  • Web Industries Inc
  • Marlborough, MA FULL_TIME
  • POSITION SUMMARYThis position is responsible for improving organizational performance and delivering strategic analysis that enables data driven decision making by leveraging data sets derived primari...
  • 1 Month Ago

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Web Developer
  • Robert Half
  • Fitchburg, MA OTHER
  • Robert Half's Web Developer opening could be the new opportunity you've been searching for! This role's duties will require a strong command of enterprise systems, an excellent coding skillset and the...
  • 7 Days Ago

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Product Manager
  • Bradshaw International Inc
  • Hudson, MA FULL_TIME
  • Welcome to Bradshaw Home, where innovation meets everyday living. As a leading force in the housewares and kitchenware industry, we take pride in crafting products that elevate the ordinary into the e...
  • 5 Days Ago

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0 Web Product Manager jobs found in Fitchburg, MA area

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Senior Digital Marketing Strategy Manager
  • InterSystems
  • Cambridge, MA
  • We are seeking a dynamic Senior Digital Marketing Manager for North America to join our team. The ideal candidate will b...
  • 3/28/2024 12:00:00 AM

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Digital Services & Marketing Implementation Specialist
  • Spectrum Marketing Companies
  • Manchester, NH
  • Job Description Job Description We seek a talented individual to join our marketing & digital services department. The p...
  • 3/27/2024 12:00:00 AM

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Senior User Researcher (Medical Reporting)
  • Olympus
  • Westborough, MA
  • Working Location: MASSACHUSETTS, WESTBOROUGH; Nationwide Workplace Flexibility: Field Are you looking for a company that...
  • 3/26/2024 12:00:00 AM

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Senior Web Analyst - Adobe Analytics Implementation
  • The Mathworks
  • Natick, MA
  • An excellent opportunity exists at MathWorks for an experienced Web Analytics professional. You will be part of a global...
  • 3/25/2024 12:00:00 AM

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Director of Client Success Marketing
  • SAPinsider
  • Chelmsford, MA
  • Director, Client Success Marketing SAPinsider | Chelmsford MA – Global Headquarters or Virtual Office The Role SAPinside...
  • 3/25/2024 12:00:00 AM

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Ecommerce Content Product Specialist
  • Robert Half
  • Woburn, MA
  • We are looking for a talented individual to join our client's e-commerce team! As an E-commerce Content Product Speciali...
  • 3/24/2024 12:00:00 AM

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Video Editor, Videographer and Content Creator
  • Ghostshield
  • Hudson, NH
  • Job Description Job Description We’re looking for a full time video director, shooter & editor (all in one) with experie...
  • 3/24/2024 12:00:00 AM

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Director, E2E Product Marketing Manager (Remote)
  • Insulet Corporation
  • Acton, MA
  • Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier li...
  • 3/24/2024 12:00:00 AM

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Product Manager jobs
$99,257 to $128,631
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago

Web Product Manager in Ventura, CA
But how do we know that we’re creating the right enhancements for the web, at the right time, and for the right customers? Because our client or boss asked us to? And how do they know.
December 31, 2019
Web Product Manager in Petaluma, CA
Performed SEO and advised on business strategies based on web analytic research and customer feedback.
December 25, 2019
Web Product Manager in Manchester, NH
This is no doubt a clever way to present your resume, especially as a web product manager.
January 21, 2020