Wire Transfer Manager jobs in Tampa, FL

Are you a Client Service professional with a passion for Fund Services? We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients. As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you will have an opportunity to elevate your career to the next level.

As a Transfer Agency Oversight Manager in the Operations team, you will be a key member of a fund services team responsible for overseeing and monitoring Key Performance Indicators (KPI's) and operational deliveries by the Transfer Agency vendor servicing clients in Australia and New Zealand.

Job Responsibilities

• Monitor key KPI’s and operational oversight of J.P. Morgan’s Transfer Agency vendor for the Custody and Fund Services Australian and New Zealand business
• Drive the businesses KPI’s proactively through early escalation and action to ensure they are met
• Act as the operations lead for managing day to day enquiries from the vendor and liaising with clients where necessary to resolve issues 
• Assist in the investigation of incidents and provide oversight in remediation of related action items 
• Review incident reports for completeness ahead of delivery to the clients
• Manage project transitions, fund set up and other events impacting the Transfer Agency/Registry processes completed by the Vendor
• Monitor delivery of the registry reporting across key distribution cycles (Monthly, Quarterly etc)
• Monitor the registry deliveries to clients across Financial Year End
• Provide Governance and oversight over the vendor relationship  

Required Qualifications, Capabilities and Skills

• 5 years relevant industry experience (Fund Services, Transfer Agency and Registry services)
• Business degree, or industry recognized training ((Certified Practising Accountant (CPA), Association of Chartered Certified Accountants (ACCA), Security Industry Association (SIA), The Australian Financial Security Authority (AFSA)).
• Effective interpersonal and communication skills (both verbal and written) 

Preferred qualifications, capabilities, and skills

• Proven background in a Transfer Agency/Registry Operations or project delivery role within the financial services sector will be preferred