Job Title: Reservations Agent- Full Time, 1st Shift
Reports to: Guest Services Supervisor & Director of Rooms
Job Overview: Answer telephone inquiries in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Blue Harbor’s standards of quality.
Duties
· Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
· Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
· Assign reservations based on guest preferences and availability.
· Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
· Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
· Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
· Comply with attendance rules and be available to work on a regular basis.
· Perform any other job related duties as assigned
Physical Requirements
· Lift up to 10 lbs.
· Sit and/or stand long periods.