Work/Life Program Manager designs and implements wellness and work-life programs and policies to enhance employee engagement, facilitate recruiting, and support productivity improvements. Partners with insurers, healthcare providers, and vendors to introduce well-being awareness with on-site health events, classes, assessments/screenings, and information resources. Being a Work/Life Program Manager monitors and evaluates work-life programs that provide employees with flexible work arrangements, financial planning, family/child care resources, transportation, memberships, discounts, and educational opportunities. Collects and analyzes information about employment trends and employee workplace needs by conducting surveys or feedback sessions. Additionally, Work/Life Program Manager may manage on-site fitness facilities. Typically requires a bachelor's degree. Typically reports to senior management. The Work/Life Program Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Work/Life Program Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
GENERAL FUNCTION:
To provide supervision and coordination of residential, day and personal assistance supports for persons served. This position will act as liaison between Direct Support Professionals, and administration for the day to day operation of the assigned areas. This includes ensuring that person(s) served needs are met, staffing ratios are correct, staff are properly trained, and documentation is complete and accurate and that all areas of responsibility meet state and licensure requirements.
ESSENTIAL FUNCTIONS:
In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.
Record Supervision
Home Supervision
Program Supervision
OTHER FUNCTIONS:
This job description does not list all the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. SSMS reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or SSMS may terminate employment at any time, for any reason.
MINIIMUM REQUIREMENTS:
Must have a high school diploma or equivalent. College attendance is a plus. Must have a minimum of three (3) years of supervisory/ management experience in providing supports for people with intellectual disabilities. Excellent communication skills and self-directed responsibility are expected. Must have the desire and skills to mentor team members.
Must have proficient computer knowledge. Must have a valid driver'slicense and maintain a valid driver'slicense and acceptable driving record throughout employment with Support Solutions. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings. Must meet all training requirements and keep training current.
KNOWLEDGE, SKILLS & ABILITIES:
Effective verbal and written communication skills
Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
Must be able to practice confidentiality in all matters pertaining to clients and employees
Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate
Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
A working knowledge of community resources
Keeps a professional appearance
Able to follow instructions and work independently
Have a proficient knowledge of computer software programs needed to complete job tasks
Have a general knowledge of office machines. (Fax, Printers, Copiers, etc.)
Understands protocol when working with individuals with developmental disabilities.
Thorough knowledge of rules, regulations, policies, and procedures.
Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
MEDICAL REQUIREMENTS:
Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is full time and may require additional hours over 40 per week. This position is required to be on call and respond to urgent matters or emergencies after office hours. This position works primarily in an office environment, but may also have to work in a home environment, or with supported individuals in community settings, work settings, outdoor activities, etc.
Body Positioning: The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities. There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms. She/he must be able to drive/travel for short periods of time to transport supported person to appointments and community outings and to attend meetings, and trainings, and site visits.
Body Movements: The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to use computers and office equipment, to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.
Body Senses: The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
Strength: The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring to and from a wheelchair, turning/repositioning a total care person in bed, etc.
LICENSES/CERTIFICATES:
Valid state-issued Driver License
Valid automobile insurance (this must be maintained throughout employment if required.)
Maintain applicable certifications, such as CPR, First Aid, crisis management, medication certification.
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