Workers' Compensation Claims Manager jobs in Portland, ME

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
• 18 days of Paid Time plus 8 company holidays, and 2 floating holidays per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

• Serves as initial contact for basic inbound/outbound client inquiries while following standard scripts and procedures and working under close supervision.
• Addresses routine questions and inquiries, escalating more technical issues to the appropriate support team.
• Regularly demonstrate most of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience, fairness and providing "plus 1" service)

• Provide prompt, accurate and clear information to our clients.
• Consult with senior peers and/or leadership on items that require clarification and/or escalation and learn through these interactions.

• Document relevant information into system(s) to ensure records are clear, concise, and accurate.
• Navigate multiple software systems as appropriate to document and/or obtain information for inquiries.
• Demonstrates an understanding of HIPPA and other regulatory requirements and apply to daily work interactions.
• Adheres to established operating procedures and service standards.
• Meet or exceed KPI's established for your role and area.

• Knowledge of the company's products, services, and business operations to enable resolution of inquiries.
• Excellent customer service skills that build elevated levels of client satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.

• If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information. Colleague is also required to receive annual security awareness training.
• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear.
• The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
• The work environment utilizes florescent lighting; noise level is moderate.
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
• Please be advised this job description is subject to change at any time.

About the Company:
One Call