Workforce Analyst jobs in Roswell, GA

Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
Workforce Real Time Analyst
  • Chick-fil-A, Inc.
  • Atlanta, GA OTHER
  • Overview

    Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.

     

    As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, and real time resource management of in-center and remote agents.

     

    Establishes effective relationships with internal partners including operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming cases at the desired service level.

    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

    Responsibilities

    • Coordinates appropriate staffing allocation and availability of call center staff to achieve service level objectives.
    • Monitors site to ensure optimal staffing levels.
    • Records Front End Messages (FEM) as necessary during outages and communicates with Leadership and all Lines of Business regarding the activation of the message.
    • Maintains Callout Line for Unplanned Absences.
    • Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
    • Administers volume contingency action plans as deemed necessary and appropriate.
    • Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
    • Maintains proactive approval and denial of discretionary activities including Planned Time Off requests, Training, Meetings, Development Time, Etc.
    • Facilitates real-time discussions with necessary stakeholders.
    • Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.
    • Monitors Agent Dashboard throughout the day to ensure Agent Productivity & respond as appropriate via All Hands Email notifications.
    • Updates schedules and responds to escalated issues and ad-hoc requests.
    • Ability to respond to high volumes of emails as appropriate
    • Ensures time keeping matches workforce tool.
    • Ensures that all reports originating from the department are accurate and reliable.
    • Helps with the integration and implementation of new call center technologies.
    • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

    Minimum Qualifications

    • Bachelor's Degree
    • 0-3 years overall work experience
    • Contact Center or technical experience
    • Real Time Contact Center experience

    Preferred Qualifications

    • Managing multiple schedules and shifts
    • Intermediate knowledge of call center management and all related calculations
    • Intermediate knowledge of various forecasting / scheduling software
    • Strong organizational skills
    • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
    • Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion
    • Ability to work independently with minimal supervision.
    • Capability of problem solving
    • Knowledge of Five9 Call Center Software a plus
    • Experience utilizing major workforce tools
    • Mathematics or data analytics experience

    Travel Requirements

    5%

    Required Level of Education

    Bachelor's Degree
  • 22 Days Ago

2
Amazon Analyst 2C
  • 2C Workforce Solutions
  • Mc Donough, GA OTHER
  • Overview We are in looking for an ANALYST For our AMAZON Department with a Facility located in McDonough, GA. You are required to be an Advanced user of MS Excel (vlookups); And recent SAP experience....
  • 20 Days Ago

L
Structural Analyst Aviation
  • LAUNCH Technical Workforce Solutions, LLC
  • Marietta, GA CONTRACTOR
  • Launch is seeking a Structural Analyst. Secret Clearance required Description: Structural Analyst for the ADP Structural Analysis Team. Responsible for establishing structural specifications and perfo...
  • 1 Day Ago

G
Workforce specialist
  • Georgia Tech
  • Atlanta, GA FULL_TIME
  • Apply for Job Job ID 269323 Location Atlanta, Georgia Full / Part Time Full-Time Regular / Temporary Regular Add to Favorite Jobs Email this Job About Us Georgia Tech prides itself on its technologica...
  • 18 Days Ago

Q
Workforce Manager
  • Quest Group Executive Search
  • Duluth, GA FULL_TIME
  • We are in search of a WFM Real Time Specialist responsible for maintaining optimal interval, daily, and monthly performance within the contact center. This entails ensuring that each line of business ...
  • Just Posted

T
Office of Transportation Data- Transportation Specialist 2- TRP051- PG L- Special Projects Statistical Analyst
  • Transportation Specialist 2- TRP051- PG L- Special Projects Statistical Analyst - Team Georgia Careers
  • Atlanta, GA FULL_TIME
  • Job Summary: Under general supervision, provides working level professional support in one or more of the following areas: OMAT, maintenance, construction, intermodal, planning, utilities, surveying, ...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Workforce Analyst jobs found in Roswell, GA area

H
Workforce Data Analyst
  • HOME DEPOT U.S.A., INC.
  • Atlanta, GA
  • Position Purpose: A Data Analyst leverages technical abilities to synthesize complex analytical tasks into easily unders...
  • 3/27/2024 12:00:00 AM

S
Pricing Manager
  • SiteOne Landscape Supply
  • Roswell, GA
  • Company Overview: SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether...
  • 3/27/2024 12:00:00 AM

R
Workday HRIS System Analyst
  • RemX | The Workforce Experts
  • Johns Creek, GA
  • WORKDAY HRIS SYSTEM ANALYST (FANTASTIC COMPANY-HYBRID!!) We are looking for an HRIS candidate who specializes in Workday...
  • 3/27/2024 12:00:00 AM

S
AVP, Credit Model Development – Consumer Bank Models
  • Synchrony Financial
  • Alpharetta, GA
  • Job Description: Role Summary/Purpose: In this role, you will manage Consumer Bank (CB) models in the Credit organizatio...
  • 3/26/2024 12:00:00 AM

C
Tax Manager
  • CHEP Inc
  • Alpharetta, GA
  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million palle...
  • 3/26/2024 12:00:00 AM

A
Campaign Performance Analyst
  • Applied Systems Canada
  • Atlanta, GA
  • Job Overview: Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a highly c...
  • 3/26/2024 12:00:00 AM

N
Lead, Total Rewards Analyst
  • North Highland
  • Atlanta, GA
  • REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
  • 3/24/2024 12:00:00 AM

G
Benefits Analyst
  • Gypsum Management and Supply
  • Tucker, GA
  • Position Summary: The Benefits Analyst is responsible for assisting with the administration of all benefits programs, in...
  • 3/24/2024 12:00:00 AM

Roswell is a city in north Fulton County, Georgia, United States. In the official 2010 U.S. Census it had a population of 88,346. The 2017 estimated population was 94,786, making Roswell the state's eighth-largest city. A suburb of Atlanta, Roswell has an affluent historic district. Roswell is located in northern Fulton County at 34°2′2″N 84°20′39″W / 34.03389°N 84.34417°W / 34.03389; -84.34417 (34.033896, −84.344028). It is bordered to the north by Milton, to the northeast by Alpharetta, to the east by Johns Creek, to the southeast by Peachtree Corners in Gwinnett County, to the south by S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$64,060 to $85,809
Roswell, Georgia area prices
were up 1.4% from a year ago

Workforce Analyst in Canton, OH
Average Workforce Analyst Salary in Fort Lauderdale.
February 05, 2020
Workforce Analyst in Abilene, TX
Use the Oracle set of reporting dashboards and BI for workforce reporting.
January 27, 2020
Workforce Analyst in Memphis, TN
In this report, Cutter Consortium analyst Brian Dooley, covers security and access control required to give mobile users the ability to run enterprise applications via their mobile devices.
January 23, 2020