Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
August 13, 2020
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
January 08, 2021
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
January 25, 2021
Demonstrated ability to think strategically, develop, present and implement proposals.
March 13, 2021
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
March 17, 2021
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
March 20, 2021
Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
March 21, 2021
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
March 23, 2021