Workforce Management Supervisor jobs in Cape Coral, FL

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 POSITION OBJECTIVE

As a Consultant, you are responsible for solving our clients’ complex challenges and leading them through critical transformations. At the most elementary level, Consultants partner with our clients to ensure they win and succeed. This role has an incredible opportunity to leave a positive impact within client companies and Insite individuals.

As a member of one of our Delivery Groups, you will solve complex workforce problems by completing a variety of data analytics, mapping processes, finding root cause(s), comparing benchmarks, creating analytical models, selecting solutions, and assisting with implementation through a variety of services. You will provide these services both, independently with clients and in a team environment.

When unsure about a topic, you will research intelligence through a variety of resources to achieve expert-level competency advance your career, you will begin identifying new project opportunities, help manage timelines, participate in planning, provide workforce expertise, and support engagement setup. As part of the team, you will lend help to other Consultants and Analysts and provide feedback after client meetings and calls.

CRITICAL SUCCESS BEHAVIORS

• Be curious and creative with data, the process, and the business of operations to learn, discover new insights, and contribute
• Immerse yourself with clients to analyze how their business transacts and could be improved for tomorrow
• Dig in and analyze data and processes using critical thinking to recommend improvements for the client and define a clear path for improvement with return-on-investment calculations
• Partner with your teammates on projects while lending your expertise to achieve client objectives within project timelines and on budget
• Create customized, engaging, and insightful content for clients
• Confidently communicate ideas, insights, and best practice to our clients at every level 
• Participate in or lead workshops, readouts, and status updates using techniques to seek input, navigate audience dynamics, and gain commitments
• Be conscious of time management to achieve engagement timeline, find more efficient ways to complete tasks, and ask for help when needed 
• Create and present materials and facilitate meetings with clients while demonstrating the ability to jump between multiple projects

QUALIFICATIONS

The ideal candidate would typically have:

• Experience and/or qualified in Lean/Six Sigma or other process improvement methodologies
• Strong understanding and utilization of workforce technologies and platforms

The ideal candidate must possess:

• Workforce management experience within a Business Process Outsourcer (BPO)
• Proficiency analyzing and actioning on forecasts, capacity planning, Service Level vs. Budget, etc.
• Strong analytical and communication skills
• Strong Microsoft Office product proficiency (PowerPoint and Excel: experience using pivot tables, formulas, etc.)
• Expert knowledge in root cause analysis, current industry trends, and process improvement recommendations for various departments and industries

Job Type: Full-time, Hybrid position - Flex option allows work at home and work at office. However, you must reside within a 2-hour radius of Cape Coral, FL

Travel: Up to 60% of the time

Full-time benefits:

• Medical
• Dental
• Vision
• Generous PTO Package
• 401k Match
• Relocation assistance to the Cape Coral area