Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
November 01, 2021
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
October 23, 2021
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
September 18, 2021
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
September 17, 2021
Demonstrated ability to think strategically, develop, present and implement proposals.
September 12, 2021
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
August 10, 2021
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
June 30, 2021
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
December 29, 2020