Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
December 12, 2019
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
February 15, 2020
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
February 25, 2020
Demonstrated ability to think strategically, develop, present and implement proposals.
March 02, 2020
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
March 09, 2020
Performs trend analysis to manage business decisions.
March 11, 2020
Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
April 01, 2020
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
April 11, 2020
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
April 13, 2020
Develop WFO score boards and score cards for each center, department, and team member ensuring proper tracking toward operational and WFO goals.
April 18, 2020