Workforce Management Supervisor jobs in Rochester, MN

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Business and Workforce Education Analyst / Management Analyst 1
  • State of Minnesota
  • Rochester, MN FULL_TIME
  • Job Details


    Working Title: Business and Workforce Education Analyst / Management Analyst 1
    Job Class: Management Analyst 1
    Agency: Minnesota State

    • Who May Apply: Open to all qualified job seekers
    • Date Posted: 03/22/2024
    • Closing Date: 03/29/2024
    • Hiring Agency/Seniority Unit: MN St Colleges & Universities / Rochester TC-MAPE
    • Division/Unit: MnSCU Rochester TC / MnSCU Rochester TC Prof/Supr
    • Appointment Type: Unlimited, Full-time
    • Work Shift/Work Hours: Day Shift
    • Days of Work: Monday - Friday
    • Travel Required: No
    • Salary Range: $22.61 - $32.71 / hourly; $47,209 - $68,298 / annually
    • Classified Status: Classified
    • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
    • Location: RCTC
    • Work Area: Heintz Center
    • FLSA Status: Nonexempt
    • Telework Eligible: No
    • Designated in Connect 700 Program for Applicants with Disabilities: Yes

    Make a difference in the lives of Minnesotans.

    The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

    Job Summary

    Job Summary

    This position provides programmatic and administrative support for RCTC's Business and Workforce Education department. This position is responsible for the facilitating of business processes related to program offerings, business functions, workflow and communication, data and analysis and reporting. The position will provide direction for the operational staff and provide data and recommendations for professional staff and leadership in decision making to meet established strategic priorities. This position requires professional special skills to conduct and continually improve work processes with awareness of impacts on the internal and external stakeholders.

    Responsibilities

    • Provide leadership in operational responsibilities and programming for the department of Business and Workforce Education, including working with sales and program coordinators to provide operational, logistical and business office support for complex programming.
    • Serve as a liaison between departmental leadership, college administration, faculty, staff, customers and the community to determine best operational and business decisions.
    • Manage processes and documentation associated with the Business and Workforce Education.
    • Utilize technology tools and protocols including ISRI, rST, Salesforce SharePoint, etc. to manage course scheduling, registration and business operations.
    • Facilitate records management related to course curriculum and scheduling to comply with institution and system policies.
    • Work with other department staff to evaluate and recommend process improvements to customer satisfaction and institution effectiveness.
    • Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

    Qualifications

    Minimum Qualifications

    • Associate degree in business, information technology or a related field and at least (2) years of experience utilizing data and creating reports; OR an equivalent combination of education and experience.
    • Experience utilizing multiple types of technology and software.
    • Excellent organizational skills to sufficiently manage multiple priorities and effectively carry out complex oral and written instructions with minimum supervision.
    • Accounting/budget skills sufficient to: Familiarity with budgeting process and monthly expense reporting, and accurately track and record budget transactions, payment of invoices, and expense vouchers.
    • Experience constructing, drafting, editing, and maintaining business contracts.
    • Knowledge and skill using spreadsheet and database software, such as Microsoft Word Excel, rST, SalesForce, sufficient to create and modify spreadsheets and databases, enter and update correct data, create ad-hoc reports, queries and export data, use formulas and develop and run queries from a variety of sources.

    Preferred Qualifications

    • Bachelor's Degree or above in Business, Data Analytics, or similar field
    • Ability to work with and maintain highly confidential information in a professional manner.
    • Ability to read, analyze, and interpret data to integrate into meaningful responses and reports.
    • Three years' experience working in a fast-paced environment, managing multiple tasks/projects and deadlines simultaneously with increasing responsibilities.
    • Knowledge and understanding of the college's organization, goals, policies and procedures.

    Additional Requirements

    In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

    Application Details

    How to Apply

    Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

    If you have questions about the position, contact Amanda Melin at amanda.melin@rctc.edu.

    To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amanda Melin at amanda.melin@rctc.edu.

    About Minnesota State

    Rochester Community and Technical College (RCTC) is a comprehensive two-year college in the Minnesota State System. RCTC offers over 70 programs in 10 pathways with both liberal arts and career/technical education academic options.

    Why Work for Us

    Diverse Workforce

    We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

    A recent engagement survey of State of Minnesota employees found:

    • 95% of employees understand how their work helps achieve their agency’s mission
    • 91% of employees feel trusted to do their jobs
    • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
    • 87% of employees report flexibility in their work schedule

    Comprehensive Benefits

    Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

    • Public pension plan
    • Training and professional development
    • Paid vacation and sick leave
    • 11 paid holidays each year
    • Paid parental leave
    • Low-cost medical and dental coverage
    • Prescription drug coverage
    • Vision coverage
    • Wellness programs and resources
    • Employer paid life insurance
    • Short-term and long-term disability
    • Health care spending and savings accounts
    • Dependent care spending account
    • Tax-deferred compensation
    • Employee Assistance Program (EAP)
    • Tuition reimbursement
    • Federal Public Service Student Loan Forgiveness Program

    Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

    Other Information

    Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

    AN EQUAL OPPORTUNITY EMPLOYER

    Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

    Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.

  • 24 Days Ago

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Maintenance Supervisor
  • Trilogy Residential Management
  • Rochester, MN FULL_TIME
  • JOB SUMMARY The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the inside and outside of the physical structures, units, grounds, amenities, and common areas of t...
  • 1 Month Ago

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Apartment Maintenance Supervisor - Rochester, Minnesota
  • Monarch Investment and Management Group
  • Rochester, MN FULL_TIME
  • Description Monarch Investment and Management Group is seeking a Maintenance Supervisor to join our team in Rochester, MN at Olympik Village Apartments. This is a hands on maintenance position at a 13...
  • 24 Days Ago

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Apartment Maintenance Supervisor - Rochester, Minnesota Jobs Near Me
  • Monarch Investment and Management Group
  • Rochester, MN FULL_TIME
  • Description Monarch Investment and Management Group is seeking a Maintenance Supervisor to join our team in Rochester, MN at Heritage Manor Apartments. This is a hands on maintenance position at a 182...
  • 22 Days Ago

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Dean of Workforce and Industry
  • southeastmn
  • Red Wing, MN FULL_TIME
  • The Dean of Workforce and Industry position provides visionary academic leadership and direction for one of the academic divisions at MSC Southeast. As an administrator, this person supports and advan...
  • 1 Month Ago

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General Clerk
  • Volt Workforce Solutions
  • Albert, MN FULL_TIME
  • MOVE FORWARD WITH VOLT Volt is immediately hiring for a General Clerk in Albert, Lea, MN. As a General Clerk you will: Process orders and maintain inventory into a Warehouse Management System (WMS) Pe...
  • 14 Days Ago

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Fleet (Route) Maintenence Supervisor
  • Penske
  • Rochester, MN
  • Responsibilities As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multita...
  • 4/19/2024 12:00:00 AM

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Outside Sales Representative
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/19/2024 12:00:00 AM

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Mobile Sales
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

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Entry Level Sales
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

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Field Sales
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

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Residential Sales Representative
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

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Territory Sales
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

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Sales Representative
  • SPECTRUM
  • Rochester, MN
  • JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door sol...
  • 4/15/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Management Supervisor jobs
$40,685 to $62,163
Rochester, Minnesota area prices
were up 1.3% from a year ago

Workforce Management Supervisor
Demonstrated ability to think strategically, develop, present and implement proposals.
January 15, 2023
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
January 19, 2023
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
February 07, 2023
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
February 19, 2023
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
March 30, 2023
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
May 01, 2023
Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
May 12, 2023
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
May 21, 2023