Workforce Management Supervisor jobs in San Francisco, CA

Recently Added Workforce Management Supervisor jobs

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Workforce Management Specialist
  • US Field Operating Offices of the Office of the...
  • San Francisco, CA FULL_TIME

  • Duties

    • Assist in the identification of resources (staff, funding, equipment or facilities) required to support varied levels of program operations.
    • Identify and recommend improvements in organizations, programs and functions to maximize resource utilization, and promote efficiency and effectiveness of operations.
    • Collect and review a variety of narrative and/or statistical data to prepare reports and/or conduct analysis of data to support conclusions or recommendations for action.
    • Participate in various management analyses, evaluations and studies of organizations, activities, functions or processes.

    Requirements

    Conditions of Employment

    • One year trial/probationary period may be required.
    • Must sign a mobility agreement if selected.
    • Must sign an Army Fellows Participant Agreement if selected.
    • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
    • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
    • A Personnel Security Investigation is required.

    Qualifications

    Who May Apply: To be eligible for consideration you must meet the definition of recent graduate as defined below:

    Recent Graduate: a person who was awarded a degree by an institution of higher education not more than two years before the date of the appointment of the applicant. Exception: For a person who has completed a period of obligated service in a uniformed service of more than four years, the degree may be awarded by an institution of higher education not more than four years before the date of the appointment of the applicant.

    In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

    Basic Requirement for a Workforce Management:

    Specialized Experience: One year of specialized experience which includes assisting in studies of employee/organizational efficiency and productivity and recommending changes or improvements in organization, staffing, work methods, and procedures; or assisting in the development of workload based staffing standards to determine organizational manning levels; or identifying resources (staff, funding, equipment or facilities) required to support varied levels of program operations. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-05).

    OR

    Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: business (any business field including business administration, management, accounting, finance, etc.), industrial engineering, public administration, political science, psychology, sociology, labor relations, law, communication, data analytics/science, management science, information systems/technology/cyber, mathematics, operations research, economics, statistics, government, international affairs/relations, education, and administration/management (health care admin, industrial management, etc.).

    OR

    Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. OR(2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B " or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR (3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).

    NOTE: Grade point averages will be rounded to one decimal point. For example, 2.95 will round to 3.0, and 2.94 will round to 2.9.

    NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your S.A.A. claim must be based on class standing or membership in an honor society and you must provide evidence of your class standing or honor society membership with your application.

    OR

    Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages.

    You will be evaluated on the basis of your level of competency in the following areas:
    • Educational Experience (ACWA)
    • Mathematical Skills (ACWA)
    • Rating (ACWA)
    • Social Organizations (ACWA)
    • Work Experience (ACWA)

    Education

    FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

    Additional information

    • You will be required to provide proof of U.S. Citizenship.
    • Direct deposit of pay is required.
    • This is a(n) Human Capital and Resource Management Career Field position.
    • Multiple positions may be filled from this announcement.
    • Salary includes applicable locality pay or Local Market Supplement.
    • When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
    • Payment of Permanent Change of Station (PCS) costs is authorized, subject to the provisions of the Joint Travel Regulations.
    • Recent Graduates will be appointed to a permanent, career or career-conditional appointment in the competitive service.
    • Additional financial incentives, such as recruitment or relocation incentives, may be offered for difficult to fill positions.
    • If selected, official college or university transcripts must be submitted. However, unofficial transcripts must be submitted at the time of application.
    • This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management.
    • Incumbent works under closer supervision and works in a developmental capacity performing assignments and completing training, both of which are aimed in preparing the incumbent to gain the knowledge and skills necessary to perform the duties outlined in the aforementioned job description. The incumbent receives progressively more responsible assignments as experience and training are received to the next higher level position.
    • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
    • Due to COVID-19, the agency may be in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you would be expected to report to the duty station listed on this announcement within a designated timeframe identified by the organization. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
    • This position is being filled under the Direct Hire Authority for Post-Secondary Students and Recent Graduates.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    This position is covered under the Administrative Careers With America (ACWA) examining program. You must take and pass the ACWA assessment. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the ACWA assessment) will be used to determine whether you meet the qualification requirements listed on this announcement. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    Veterans and Military Spouses will be considered along with all other candidates.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Review our benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public AnnouncementsAs described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.1. Your resume:

      • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
      • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
      • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
      • For additional information see: What to include in your resume.
      2. Other supporting documents:
      • Cover Letter, optional
      • Most recent Performance Appraisal, if applicable
      • You must submit a copy of your transcript to determine eligibility under this hiring authority. Further, if you claim qualifications based on education and do not submit a supporting transcript, your education will not be used in making a qualification determination and you may be found not qualified. Unofficial copies are acceptable; however, if selected, official transcripts are required. You MUST submit your unofficial college transcripts with your application to include transfer courses, credit hours and grades to calculate GPA, along with your graduation date. If you received Advanced Placement (AP) credits, you MUST also submit either your high school transcripts showing your AP grades or your AP Exam Score from the College Board. If you have graduated within the past 30 days and your transcripts have not yet been updated to include your graduation date, you must also include your graduation date, to include both month and year, on your resume, or provide a letter from your college or university with your graduation date. Applicants who fail to provide transcripts AND degree completion information (if degree date is not shown on the transcripts) will be marked as insufficient and will not receive consideration for this position. See: Transcripts and Licenses
      NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • How to Apply

      To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

      The complete application package must be submitted by 11:59 PM (EST) on 01/29/2024 to receive consideration.

      • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12278447).
      • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
      • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
      • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
      • It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
      • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

      To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

      Agency contact information

      Army Applicant Help Desk

      Website

      https://portal.chra.army.mil/hr_public?id=app_inq

      Address

      BG-APF-W4CMAA HQ DA USA CIV TRNG EDUCATION DEVEL
      DO NOT MAIL
      Rock Island, IL 61299
      US

      Next steps

      If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

      The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "incomplete application" and you will not receive further consideration for this job.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public AnnouncementsAs described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.1. Your resume:

    • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
    • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
    • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position.
    • For additional information see: What to include in your resume.
    2. Other supporting documents:
    • Cover Letter, optional
    • Most recent Performance Appraisal, if applicable
    • You must submit a copy of your transcript to determine eligibility under this hiring authority. Further, if you claim qualifications based on education and do not submit a supporting transcript, your education will not be used in making a qualification determination and you may be found not qualified. Unofficial copies are acceptable; however, if selected, official transcripts are required. You MUST submit your unofficial college transcripts with your application to include transfer courses, credit hours and grades to calculate GPA, along with your graduation date. If you received Advanced Placement (AP) credits, you MUST also submit either your high school transcripts showing your AP grades or your AP Exam Score from the College Board. If you have graduated within the past 30 days and your transcripts have not yet been updated to include your graduation date, you must also include your graduation date, to include both month and year, on your resume, or provide a letter from your college or university with your graduation date. Applicants who fail to provide transcripts AND degree completion information (if degree date is not shown on the transcripts) will be marked as insufficient and will not receive consideration for this position. See: Transcripts and Licenses
    NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    Help

    This job is open to

    • Individuals with disabilities

    • Recent graduates

      Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

  • 25 Days Ago
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M
Director of Product, Workforce Management
  • Motive
  • San Francisco, CA FULL_TIME
  • Who we are: Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Combining IoT hardware with AI-powered applications, Motive c...
  • 27 Days Ago
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D
San Francisco Area Supervisor - Affordable Housing Property Management
  • Domus Management Company
  • San Francisco, CA FULL_TIME
  • Established, Growing, Affordable Housing Property Management Company is seeking an Area Supervisor to join our team for our San Francisco region. The Area Supervisor is required to travel to conduct m...
  • 9 Days Ago
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D
San Francisco Area Supervisor - Affordable Housing Property Management
  • Domus Management Company
  • San Francisco, CA FULL_TIME
  • Established, Growing, Affordable Housing Property Management Company is seeking an Area Supervisor to join our team for our San Francisco region. The Area Supervisor is required to travel to conduct m...
  • 9 Days Ago
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H
Integrated Care Management Supervisor
  • Health Plan of San Mateo
  • South San Francisco, CA FULL_TIME
  • The Health Plan of San Mateo (HPSM) is seeking a passionate and experienced Integrated Care Management Supervisor to join our team. In this pivotal role, you will work under the supervision of the Man...
  • 6 Days Ago
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C
Shift Supervisor Management Trainee
  • CVS Pharmacy, Inc.
  • Valley, CA FULL_TIME
  • Job DescriptionThe Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervi...
  • 18 Days Ago
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0 Workforce Management Supervisor jobs found in San Francisco, CA area

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District Human Resources Manager - San Francisco
  • The Home Depot
  • San Francisco, CA
  • Position Purpose: District consists of San Francisco Bay (Peninsula) area, that stretches from Campbell, CA to Daly City...
  • 4/19/2024 12:00:00 AM
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Human Resources Generalist - W Hotels - ...
  • free-classifieds-usa.com
  • San Francisco, CA
  • ****Human Resources Generalist - W Hotels - (22004959)**** * Price: Check with seller * Published date: February 9, 2022...
  • 4/19/2024 12:00:00 AM
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L
Temporary: Human Resources Generalist (Experienced Recruiter)
  • La Clinica de la Raza
  • Oakland, CA
  • Position Summary The Human Resource Generalist will run the daily functions of the Human Resource (HR) department includ...
  • 4/18/2024 12:00:00 AM
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S
Employment Specialist I
  • St. Anthony Foundation
  • San Francisco, CA
  • Salary Range $62,000-$67,000 annually Workdays Monday -Friday Work Hours 8:00 am-4:30 pm About St. Anthony's Founded in ...
  • 4/17/2024 12:00:00 AM
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0931 ASSISTANT DIRECTOR OF EEO PROGRAMS - Department of Human Resources (141709)
  • City & County of San Francisco (CA)
  • San Francisco, CA
  • THIS ANNOUNCEMENT HAS BEEN REOPENED TO INCREASE APPLICANT POOL. APPLICANTS WHO HAVE ALREADY SUBMITTED THEIR APPLICATIONS...
  • 4/17/2024 12:00:00 AM
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Chief People Officer
  • UHC Solutions
  • Hayward, CA
  • Job Summary: As a member of the Executive Team, and reporting to the Chief Executive Officer, the Chief People Officer (...
  • 4/16/2024 12:00:00 AM
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N
Human Resources Manager
  • Nelson Connects
  • Hayward, CA
  • HUMAN RESOURCES MANAGER HAYWARD, CA ***LOCAL CANDIDATES ONLY PLEASE *** We are looking for an experienced and collaborat...
  • 4/16/2024 12:00:00 AM
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C
Career Development Specialist II
  • County of Alameda
  • Hayward, CA
  • Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any exis...
  • 4/16/2024 12:00:00 AM
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About San Francisco, California

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Management Supervisor jobs
$50,705 to $77,471
San Francisco, California area prices
were up 4.5% from a year ago
View detail

What does a Workforce Management Supervisor do?

Workforce Management Supervisor
Demonstrated ability to think strategically, develop, present and implement proposals.
January 15, 2023
Understanding of Workforce Management principles preferably in Genesys WFM software, or other WFM software.
January 19, 2023
Supervises all functions of the department as it relates to staff, operations, finance and accounting.
February 07, 2023
Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
February 19, 2023
Assists with the planning, implementation, measurement and attainment of the department's goals and objectives.
March 30, 2023
Works closely with Client Services, Operations, Sales, Implementations Education/QA.
May 01, 2023
Monitors and assists with support of daily activities to ensure team and operational goals are met and implements recovery/escalation plans as appropriate.
May 12, 2023
Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
May 21, 2023